[OR] Operational Team Roles and Responsibilities in Operational Resilience

Roles and Responsibilities in Operational Resilience

Operational Team

In an operational resilience organisation, the term "operational team" can have a broader or narrower interpretation depending on the specific structure and hierarchy within the organisation.

Here are two possible interpretations.

Broader Interpretation

This interpretation encompasses all employees who directly contribute to the daily execution of operational resilience practices within their specific roles and departments. This includes:

Frontline Personnel

Individuals responsible for core operational activities include production workers, customer service representatives, IT technicians, and logistics staff.

Their roles involve adhering to established procedures, mitigating risks, and reporting issues that could impact resilience.

Support Team

Individuals who provide essential services to frontline operations include maintenance workers, data centre operators, security personnel, and administrative assistants.

Their roles involve ensuring the smooth functioning of infrastructure and systems, contributing to incident response, and maintaining critical records.

Supervisors and Team Leaders

Individuals are responsible for leading and directing frontline and support personnel. Their roles involve ensuring adherence to procedures, coaching and training staff, and escalating issues to management.

Narrower Interpretation

This interpretation focuses on a dedicated team within the operational resilience organization itself. This team may be responsible for specific functions such as:

Business Continuity Management

Developing and maintaining plans and procedures for responding to and recovering from disruptions.

Risk Management

Identifying, assessing, and mitigating operational risks.

Incident response

Coordinating and managing the response to incidents that impact operations.

Training and Awareness

Providing training and awareness programs to employees on operational resilience practices.

Key Characteristics of an Operational Team

Awareness

They understand the organization's operational resilience program and its importance.

Proactive

They identify and report potential risks and vulnerabilities.

Prepared

They are trained and equipped to respond to disruptions effectively.

Collaborative

They work effectively with other teams and departments to achieve resilience goals.

Adaptable

They can adjust to changing circumstances and evolving threats.

Summing Up ...

The specific definition of "operational team" will ultimately depend on the structure and needs of your organisation.

However, regardless of the interpretation, it is crucial to recognise that every employee plays a role in operational resilience, and their collective efforts are essential for building a robust and effective program.