[OR] Internal Stakeholders for Operational Resilience Program

Roles and Responsibilities in Operational Resilience

Internal Stakeholders

Senior Management

• CEO, CFO, COO, Risk Management Officer
• Responsible for setting risk appetite, approving resources, and driving program implementation.

Risk Management Team

• Identifies, assesses, and mitigates organisational risks, including operational ones.

Business Unit Leaders

• Responsible for operational resilience within their specific areas, implementing controls and reporting on risks.

Information Technology (IT)

• Ensures infrastructure and systems are resilient to disruptions.

Human Resources (HR)

• Manages workforce continuity and ensures critical skills are available.

Legal and Compliance

• Advises on regulatory requirements and ensures compliance with relevant laws and standards.

Internal Audit

• Independently assesses the effectiveness of the operational resilience program.

Operations and Facilities

• Responsible for maintaining physical infrastructure and ensuring its resilience.

Communications and Public Relations

• Manages communication during disruptions and maintains stakeholder confidence.
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