Implement Training and Awareness
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What is Training and Awareness?
Training is a planned and organized activity to impart operational resilience skills, techniques and methodologies to all staff to assist them in establishing and maintaining their respective OR programs.
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Awareness aims to focus attention and create an understanding of fundamental operational resilience concerns. It is knowing or having knowledge of something through alertness or observing or interpolating what with the primary senses.
This section is the "Sustain" phase of the Operational Resilience Planning Methodology. It is the third stage of the Plan phase: Implement Training and Awareness.
Audit Checklist for Implement Training and Awareness
1. Training Program Development
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- Is there a documented training program for operational resilience?
- Are training objectives clearly defined and aligned with operational resilience goals?
- Is the training program comprehensive and covers all relevant aspects of operational resilience?
- Are training materials current and reflect the latest policies and procedures?
- Is there a process for regularly evaluating and updating the training program?
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| Checklist |
- Review the documentation of the training program for operational resilience.
- Assess the clarity and alignment of training objectives with operational resilience goals.
- Evaluate the comprehensiveness of the training program in covering all relevant aspects.
- Verify the currency of training materials and their alignment with the latest policies and procedures.
- Determine a process for regular evaluation and updating of the training program.
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2. Employee Training and Engagement
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- Have all relevant employees received training on operational resilience?
- Is there a mechanism in place to track and monitor employee completion of training
- Are there methods to assess the effectiveness of the training program?
- Is there employee engagement and participation in operational resilience initiatives
- Are there channels for employees to provide feedback and suggestions for improving
operational resilience?
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| Checklist |
- Verify that all relevant employees have received training on operational resilience.
- Assesses a mechanism to track and monitor employee completion of training.
- Evaluate the methods used to assess the effectiveness of the training program.
- Determine employee engagement and participation in operational resilience initiatives.
- Review the channels available for employees to provide feedback and suggestions for improvement.
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3. Awareness Campaigns and Communication
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- Are there regular awareness campaigns to promote operational resilience?
- Is there effective communication about operational resilience policies and procedures
- Are employees aware of their roles and responsibilities in operational resilience?
- Is there clarity in communication regarding incident reporting and escalation procedures?
- Are there channels for employees to report concerns and seek clarification on operational resilience matters?
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| Checklist |
- Assess the frequency and effectiveness of awareness campaigns promoting operational resilience.
- Evaluate the clarity and effectiveness of communication about operational resilience policies and procedures.
- Determine employee awareness regarding their roles and responsibilities in operational resilience.
- Review the clarity of communication regarding incident reporting and escalation procedures.
- Verify the availability of channels for employees to report concerns and seek clarification on operational resilience matters.
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4. Training Effectiveness Evaluation
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- Is there a process to evaluate the effectiveness of the operational resilience training?
- Are there metrics and performance indicators to assess the training program's impact?
- Are there mechanisms to collect employee feedback regarding the training program?
- Is there a process for analyzing training evaluation results and implementing improvements?
- Are there mechanisms to track the application of learned knowledge and skills in operational resilience practices?
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| Checklist |
- Review the process for evaluating the effectiveness of the operational resilience training.
- Assess the availability of metrics and performance indicators to assess the training program's impact.
- Determine the existence of mechanisms to collect feedback from employees regarding the training program.
- Evaluate the process for analyzing training evaluation results and implementing improvements.
- Verify the existence of mechanisms to track the application of learned knowledge and skills in operational resilience practices.
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Do note that some steps may overlap or appear similar in the other stages of the OR planning phases. If this occurs, the questionnaires and checklists must be contextualised to the topic under review.
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Questionnaires and Checklist "Sustain" Phase
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Introduce Cultural Change |
Develop Communication Strategy |
Implement Training and Awareness
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Provide Self-assessment
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Conduct Independent Quality Review
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More Information About Blended Learning Operational Resilience Audit (ORA) Courses
BCM Institute offers two levels of OR auditing courses: ORA-3 Blended Learning ORA-300 Operational Resilience Audit Specialist and the ORA-5 Blended Learning ORA-5000 Operational Resilience Audit Expert.
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Please feel free to send us a note if you have any questions. |
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