[CM] [OCBC] [E1] [C13] [Back Cover] CM eBook 1

Chapter 13

Leading Through Crisis: Implementing Crisis Management at OCBC Bank

Leading Through Crisis: Implementing Crisis Management at OCBC Bank offers a clear, experience-based view of how a major financial institution strengthens its resilience from the inside out.

Developed for crisis management and risk professionals across OCBC Bank, this eBook distils the essential elements of building organisational readiness and turning strategy into practice.

By walking through the foundational components of “Understanding Your Organisation,” readers gain a structured roadmap for managing crises with confidence and clarity.

This volume—Understanding Your Organisation—focuses on the foundational aspects of crisis management implementation, detailing each key phase of the BCM Institute methodology:

• CM Project Management (PM) – Establishing the structure and governance to manage crisis readiness initiatives.
• Crisis Scenario Risk Analysis and Review (CAR) – Identifying and assessing potential crisis scenarios that may impact organisational stability.
• Business Impact Analysis (BIA) – Determining critical services and their dependencies during disruption.
• CM Strategy (BCS) – Formulating sustainable response strategies for complex crises.
• CM Plan Development (PD) – Documenting and institutionalising effective response procedures.
• CM Testing and Exercising (TE) – Validating crisis response capabilities through scenario-based exercises.
• CM Program Management (PgM) – Ensuring long-term governance, continual improvement, and organisational resilience.

As you explore OCBC Bank’s structured approach, you will also discover how expert-level training—such as BCM Institute’s CM-5000 Crisis Management Expert Implementer program—supports organisations in strengthening their crisis capability and elevating practitioner expertise.

This eBook is designed to inspire leaders and professionals to take the next step in advancing their organisation’s crisis readiness and driving effective response when it matters most.