--- title: [CM] [OCBC] [E1] [C13] [Back Cover] CM eBook 1 description: [CM] [OCBC] [E1] [C13] [Back Cover] CM eBook 1 image: https://blog.bcm-institute.org/hubfs/OCBC%20CM%20Graphic%20Folder/OCBC%20CM%20E1%20Morepost/%5BCM%5D%20%5BOCBC%5D%20%20%5BE1%5D%20%5BC13%5D%20%5BBack%20Cover%5D%20CM%20eBook%201.jpg --- . [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ##### Ebook Series ![CM Ai Gen_with Cert Logo_6](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20CM%20%5BAi%20Gen%20Blog%20Photo%5D/CM%20Ai%20Gen_with%20Cert%20Logo_6.jpg?width=2000&height=1333&name=CM%20Ai%20Gen_with%20Cert%20Logo_6.jpg "CM Ai Gen_with Cert Logo_6") # \[CM\] \[OCBC\] \[E1\] \[C13\] \[Back Cover\] CM eBook 1 [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/638c0235-8e02-44a4-8263-3e69c648c706.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/638c0235-8e02-44a4-8263-3e69c648c706) **Leading Through Crisis: Implementing Crisis Management at OCBC Bank** offers a clear, experience-based view of how a major financial institution strengthens its resilience from the inside out. Developed for crisis management and risk professionals across OCBC Bank, this eBook distils the essential elements of building organisational readiness and turning strategy into practice. By walking through the foundational components of “Understanding Your Organisation,” readers gain a structured roadmap for managing crises with confidence and clarity. ### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/23821f0f-5ca3-47a2-929d-970f6a17fdbd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/23821f0f-5ca3-47a2-929d-970f6a17fdbd) [Moh Heng Goh](https://blog.bcm-institute.org/en/ebook-cm/author/moh-heng-goh) Nov 14, 2025 ###### Crisis Management Certified Planner-Specialist-Expert ##### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/93d7fcf1-0d3a-47b4-86fd-b3f5952d2cd9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/93d7fcf1-0d3a-47b4-86fd-b3f5952d2cd9) ### Chapter 13 ### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/23821f0f-5ca3-47a2-929d-970f6a17fdbd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/23821f0f-5ca3-47a2-929d-970f6a17fdbd) ### Leading Through Crisis: Implementing Crisis Management at OCBC Bank [![\[CM\] \[OCBC\] \[E1\] \[C13\] \[Back Cover\] CM eBook 1](https://no-cache.hubspot.com/cta/default/3893111/dcc396cb-a1cc-4346-a387-05f80915d949.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dcc396cb-a1cc-4346-a387-05f80915d949) **Leading Through Crisis: Implementing Crisis Management at OCBC Bank** offers a clear, experience-based view of how a major financial institution strengthens its resilience from the inside out. Developed for crisis management and risk professionals across OCBC Bank, this eBook distils the essential elements of building organisational readiness and turning strategy into practice. By walking through the foundational components of “Understanding Your Organisation,” readers gain a structured roadmap for managing crises with confidence and clarity. This volume—Understanding Your Organisation—focuses on the foundational aspects of crisis management implementation, detailing each key phase of the BCM Institute methodology: - **CM Project Management (PM)** – Establishing the structure and governance to manage crisis readiness initiatives. - **Crisis Scenario Risk Analysis and Review (CAR)** – Identifying and assessing potential crisis scenarios that may impact organisational stability. - **Business Impact Analysis (BIA)** – Determining critical services and their dependencies during disruption. - **CM Strategy (BCS)** – Formulating sustainable response strategies for complex crises. - **CM Plan Development (PD)** – Documenting and institutionalising effective response procedures. - **CM Testing and Exercising (TE)** – Validating crisis response capabilities through scenario-based exercises. - **CM Program Management (PgM)** – Ensuring long-term governance, continual improvement, and organisational resilience. ### [![\[Summary\] \[CM\] \[E1\] \[C13\] \[Back Cover\] CM eBook 1](https://no-cache.hubspot.com/cta/default/3893111/ffeb0229-ade6-43ca-9ad4-d464dbf01655.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ffeb0229-ade6-43ca-9ad4-d464dbf01655) As you explore OCBC Bank’s structured approach, you will also discover how expert-level training—such as BCM Institute’s CM-5000 Crisis Management Expert Implementer program—supports organisations in strengthening their crisis capability and elevating practitioner expertise. This eBook is designed to inspire leaders and professionals to take the next step in advancing their organisation’s crisis readiness and driving effective response when it matters most.   | ###### Leading Through Crisis: Implementing Crisis Management at OCBC Bank | | | | | | | | --- | --- | --- | --- | --- | --- | --- | | **eBook 1: Understanding Your Organisation** | | | | | | | | **C1** | **C2** | **C3** | **C4** | **C5** | **C5A** | ** C6** | | [![\[CM\] \[OCBC\] \[E1\] \[C1\] Overview of Case Study](https://no-cache.hubspot.com/cta/default/3893111/f8733ff5-aa7d-4021-91d0-3187963e8991.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f8733ff5-aa7d-4021-91d0-3187963e8991) | [![\[CM\] \[OCBC\] \[E1\] \[C2\] Understanding Your Organisation](https://no-cache.hubspot.com/cta/default/3893111/8e12bafd-9f43-4ed0-8864-06baadffc179.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8e12bafd-9f43-4ed0-8864-06baadffc179) | [![\[CM\] \[OCBC\] \[E1\] \[C3\] Establishing CM Goals](https://no-cache.hubspot.com/cta/default/3893111/fce8c7bd-339f-41ff-bd42-c61e08dc636d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fce8c7bd-339f-41ff-bd42-c61e08dc636d) | [![\[CM\] \[OCBC\] E1\] \[C4\] CM Vs BCM](https://no-cache.hubspot.com/cta/default/3893111/ffeb2d19-1f8a-4465-8f8a-d935814a4cb5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ffeb2d19-1f8a-4465-8f8a-d935814a4cb5) | [![\[CM\] \[OCBC\] E1\] \[C12\] Identifying the Types of Crisis Scenarios](https://no-cache.hubspot.com/cta/default/3893111/f3a161a9-d1a0-49e9-b862-d822a00f5cbd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f3a161a9-d1a0-49e9-b862-d822a00f5cbd) | [![\[CM\] \[OCBC\] \[E1\] \[C5A\] Technological Crisis Scenarios](https://no-cache.hubspot.com/cta/default/3893111/9b85bc45-98cb-4018-9fb5-59950e8b30c1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9b85bc45-98cb-4018-9fb5-59950e8b30c1) | [![\[CM\] \[OCBC\] \[E1\] \[C6\] Assessing Risks and Threats](https://no-cache.hubspot.com/cta/default/3893111/b033e0c2-3734-4ca5-9d74-608f08e665fb.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b033e0c2-3734-4ca5-9d74-608f08e665fb) | | **C7** | **C8** | **C9** | **C10** | **C11** | **C12** | **C13** | | [![\[CM\] \[OCBC\] \[E1\] \[C7\] Composing the CM Team](https://no-cache.hubspot.com/cta/default/3893111/87753afa-e9d3-440f-923c-b20fc4099da1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/87753afa-e9d3-440f-923c-b20fc4099da1) | [![\[CM\] \[OCBC\] \[E1\] \[C8\] Implementing the CM Planning Methodology](https://no-cache.hubspot.com/cta/default/3893111/e52524db-7b68-4fe5-8318-0d9db0adcc83.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e52524db-7b68-4fe5-8318-0d9db0adcc83) | [![\[CM\] \[OCBC\] \[E1\] \[C9\] Pre-Crisis - Risk Identification and Crisis Preparedness](https://no-cache.hubspot.com/cta/default/3893111/13e83667-454e-4a17-8cd2-50273d2f86df.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/13e83667-454e-4a17-8cd2-50273d2f86df) | [![\[CM\] \[OCBC\] \[E1\] \[C10\] During Crisis - Crisis Response and Decision-Making](https://no-cache.hubspot.com/cta/default/3893111/3230fad3-54bf-48de-b64a-3f234825bbfc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3230fad3-54bf-48de-b64a-3f234825bbfc) | [![\[CM\] \[OCBC\] \[E1\] \[C11\] Post Crisis - Crisis Recovery](https://no-cache.hubspot.com/cta/default/3893111/b654ecbb-f54d-45ac-9b1b-f32b420f6da1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b654ecbb-f54d-45ac-9b1b-f32b420f6da1) | [![\[CM\] \[OCBC\] E1\] \[C12\] Summary and Strategic Outlook](https://no-cache.hubspot.com/cta/default/3893111/3d091197-bf80-4d70-9068-7c2405469b37.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3d091197-bf80-4d70-9068-7c2405469b37) | [![\[CM\] \[OCBC\] \[E1\] \[C13\] \[Back Cover\] CM eBook 1](https://no-cache.hubspot.com/cta/default/3893111/dcc396cb-a1cc-4346-a387-05f80915d949.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dcc396cb-a1cc-4346-a387-05f80915d949) | |   | | | | | | |     #### More Information About Crisis Management Blended/ Hybrid Learning Courses To learn more about the course and schedule, click the buttons below for the  CM-300 Crisis Management Implementer \[CM-3\] and the CM-5000 Crisis Management Expert Implementer \[CM-5\]. | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/5ffecd2d-8000-4805-b5e3-e9ead2e259cc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5ffecd2d-8000-4805-b5e3-e9ead2e259cc) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/c3546220-6c76-4a10-8c76-4040b94e09e5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c3546220-6c76-4a10-8c76-4040b94e09e5) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/03294547-1df3-435c-9243-971c3d9bb6ce.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/03294547-1df3-435c-9243-971c3d9bb6ce) | | --- | --- | --- | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/b29594fe-d44a-4ff8-8160-03f7ce454385.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b29594fe-d44a-4ff8-8160-03f7ce454385) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/dd120e7f-9fe2-49ed-ad24-489b81c06739.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/dd120e7f-9fe2-49ed-ad24-489b81c06739) | [![\[BL-CM\] \[5\] Register](https://no-cache.hubspot.com/cta/default/3893111/82024308-16f4-4491-98be-818a882c6286.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/82024308-16f4-4491-98be-818a882c6286) | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/c8aaf76b-4c0b-402a-ad12-c8aff24eb911.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c8aaf76b-4c0b-402a-ad12-c8aff24eb911) | Please feel free to send us a note if you have any questions. 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