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[BCM] [SHINE] [E3] [BIA] [T2] [CBF] [9] Funding, Resource & Donor Management

Written by Moh Heng Goh | Dec 19, 2025 8:43:15 AM

 

CBF-9 Funding, Resource & Donor Management

The purpose of this chapter is to evaluate the potential impact of disruptions to the Critical Business Function (CBF) 9, Funding, Resource & Donor Management, at SHINE Children and Youth Services.

This analysis identifies how interruptions to each sub-function could affect SHINE’s operations, service delivery, and stakeholders over time.

Impact levels are assessed on a scale from 1 (low impact) to 5 (highest impact) to support continuity planning, prioritisation of recovery efforts, and resilience-building strategies.

Table P3: Impact Over Time of Business Functions for CBF-9

Sub-CBF Code

Sub-CBF

Highest-Impact Area

4 Hr

8 Hr

1 Day

2 Day

3 Day

5 Day

7 Day

10 Day

14 Day

21 Day

30 Day

60 Day

RTO

MTPD

Vulnerable Period

9.1

Fundraising & Grant Applications

Funding Pipeline

3

3

4

4

4

4

5

5

5

5

5

5

1 Day

14 Day

High during fundraising cycles

9.2

Donor Management

Donor Relations & Retention

2

3

4

4

4

5

5

5

5

5

5

5

1 Day

14 Day

High during campaigns & reporting periods

9.3

Resource Allocation & Budgeting

Operational Funding Decisions

3

4

4

4

5

5

5

5

5

5

5

5

2 Day

21 Day

Peaks at budget approvals & resource planning

9.4

Financial Reporting & Accountability

Regulatory Compliance & Transparency

4

4

5

5

5

5

5

5

5

5

5

5

1 Day

14 Day

Critical at end-of-quarter/year financial cycles

9.5

Partnership & Stakeholder Engagement

Strategic Partnerships

2

3

3

4

4

4

5

5

5

5

5

5

2 Day

30 Day

Peaks during partnership negotiations & events

9.6

Emergency Fund Management

Rapid Response Capability

5

5

5

5

5

5

5

5

5

5

5

5

4 Hr

7 Day

Highest during crisis or emergency relief periods

 

 

The Impact-over-time analysis for CBF-9 underscores the criticality of timely funding, accurate donor management, and effective resource allocation for SHINE’s operational resilience.

Sub-functions such as emergency fund management and financial reporting exhibit immediate, high impacts, underscoring the need for rapid recovery and robust contingency planning.

By understanding how each sub-function’s disruption propagates over time, SHINE can prioritise mitigation strategies, allocate resources efficiently, and ensure continuity of services for children and youth during unforeseen events.

CBF-9 Funding, Resource & Donor Management

 

The efficient execution of SHINE’s critical business function CBF-9, encompassing Funding, Resource, and Donor Management, relies heavily on technology to streamline processes, ensure data accuracy, and support timely decision-making.

This section outlines the key IT systems, applications, and supporting resources that underpin each sub-critical business function (Sub-CBF) of CBF-9.

Additionally, the Recovery Point Objective (RPO) and System Recovery Time Objective (RTO) are specified to inform business continuity planning, and any specialised equipment or resources required to maintain these systems are identified.

Table P4: Supporting IT Systems and Applications for CBF-9

Sub-CBF Code

Sub-CBF

IT Systems and Applications

RPO

System RTO

Supporting Special Equipment or Resources

Remarks

9.1

Fundraising & Grant Applications

Donorbox, Salesforce Nonprofit Cloud, Grant Management Software

4 hours

24 hours

Dedicated server access, secure internet connectivity

Systems enable application tracking, donor engagement, and funding reporting

9.2

Donor Management

Salesforce Nonprofit Cloud, DonorPerfect, CRM Database

1 hour

12 hours

Backup storage, multi-factor authentication devices

Supports donor profiles, communication history, and automated follow-ups

9.3

Resource Allocation & Budgeting

Microsoft Dynamics 365 Finance, QuickBooks, and Budgeting Software

12 hours

48 hours

Workstations with secure VPN, accounting workstations

Facilitates resource planning, budget tracking, and fund allocation

9.4

Financial Reporting & Accountability

Microsoft Power BI, Excel, Xero, Sage Intacct

1 hour

24 hours

Data visualisation monitors, secure network access

Ensures accurate reporting, audit readiness, and compliance with regulatory requirements

9.5

Partnership & Stakeholder Engagement

Microsoft Teams, Zoom, SharePoint, Salesforce Nonprofit Cloud

24 hours

48 hours

Audio-visual conferencing equipment

Enables communication, collaboration, and engagement with partners and stakeholders

9.6

Emergency Fund Management

Salesforce Nonprofit Cloud, QuickBooks, Custom Emergency Fund Tracker

1 hour

12 hours

Mobile access devices, backup servers

Supports rapid deployment of emergency funds, tracking, and reporting

 

The supporting IT systems and applications outlined above play a pivotal role in maintaining SHINE’s operational efficiency and resilience in managing funding, resources, and donor relations.

By defining clear RPOs and RTOs, along with the necessary supporting equipment, SHINE ensures that critical business functions under CBF-9 can continue seamlessly in the event of a disruption, thereby safeguarding both financial integrity and stakeholder trust.

Regular updates, system testing, and continuous monitoring of these IT systems are essential to sustain operational continuity and maximise the impact of SHINE’s programs.

 

Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM
eBook 3: Starting Your BCM Implementation
MBCO P&S RAR T1 RAR T2 RAR T3 BCS T1  CBF
CBF-9 Funding, Resource & Donor Management
DP BIAQ T1 BIAQ T2 BIAQ T3 BCS T2 BCS T3 PD

 

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