As these services directly support vulnerable children, youth, and families, any interruption can lead to escalating social, emotional, operational, and reputational consequences.
This Impact Over Time analysis provides a structured evaluation of the potential severity of disruption across multiple time horizons—from 4 hours to 60 days. By understanding this progression, SHINE can effectively prioritise its recovery strategies, allocate resources, and determine the appropriate Recovery Time Objective (RTO) and Maximum Tolerable Period of Disruption (MTPD) for each Sub-CBF.
This chapter uses the Impact Scoring methodology described in BCMpedia’s Part 3: Impact Over Time of Business Functions, in which impact levels range from 1 (Low Impact) to 5 (Severe Impact).
These values indicate how rapidly SHINE must resume specific functions to avoid unacceptable harm to clients, service partners, regulatory standing, and organisational reputation.
|
Sub-CBF Code |
Sub-CBF |
Highest-Impact Area |
4H |
8H |
1D |
2D |
3D |
5D |
7D |
10D |
14D |
21D |
30D |
60D |
RTO |
MTPD |
Vulnerable Period |
|
2.1 |
Community Engagement & Development |
Community impact, reputational |
1 |
1 |
2 |
2 |
3 |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
5 Days |
30 Days |
Periods of community crises or active programmes |
|
2.2 |
Family Support & Coaching |
Client safety, psychosocial well-being |
2 |
2 |
3 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
2 Days |
7 Days |
High-risk case periods, school exams, family crisis peaks |
|
2.3 |
In-School Social Work & Student Support |
Child safety, safeguarding, partner expectations |
2 |
3 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
1 Day |
3 Days |
School term, high-risk students, bullying/discipline cycles |
|
2.4 |
Preventive & Developmental Programmes |
Service continuity, stakeholder expectations |
1 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
4 |
5 |
5 |
5 |
5 Days |
30 Days |
Programme cycles, partner-funded activities |
|
CBF-2.5 |
Casework & Counselling Support |
Client well-being, crisis intervention, and safeguarding |
3 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
8 Hours |
2 Days |
High-risk cases, school term, family violence periods |
|
2.6 |
Collaboration & Partnership Management |
Stakeholder trust, funding relationships |
1 |
1 |
2 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
7 Days |
30 Days |
Partnership renewals, programme delivery windows |
|
2.7 |
Volunteer & Youth Engagement / Capacity Building |
Service delivery capacity, programme commitments |
1 |
1 |
1 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
4 |
5 |
10 Days |
30 Days |
Peak programme seasons, recruitment cycles |
|
2.8 |
Monitoring, Evaluation & Research-informed Practice |
Reporting deadlines, grant compliance |
1 |
1 |
1 |
2 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
5 |
14 Days |
60 Days |
Grant reporting periods, MOUs, audit cycles |
This Impact Over Time analysis highlights differences in urgency across the Sub-CBFs within SHINE’s Community Social Work and School Social Work services.
Functions involving direct client support, safeguarding, and crisis intervention (such as Casework & Counselling Support and In-School Social Work) show rapid escalation of impact—often within hours or a single day—indicating the need for stringent recovery timelines and proactive mitigation measures.
Meanwhile, functions related to developmental programmes, partnerships, and research show slower impact progression, allowing for longer recovery windows, though prolonged disruptions can still result in substantial reputational and operational consequences.
By understanding these time-based impact patterns, SHINE can strengthen its BCM prioritisation, optimise continuity strategies, and ensure uninterrupted support for the children, youths, and families who depend on its services. This structured assessment ultimately reinforces SHINE’s mission: to enable children and youth to maximise their potential despite challenges.
For SHINE Children and Youth Services (SHINE), ensuring the robustness of its supporting IT infrastructure is crucial to providing seamless, high-quality community and school social work services.
Effective IT systems and applications facilitate program coordination and delivery, enhance communication, and enable the tracking and management of services provided to children, youth, and families.
This section provides an overview of the key IT systems and applications supporting the critical business functions (CBF) within the high-level critical business function "CBF-02 Community Social Work & School Social Work."
It highlights the relevant systems, their recovery point objectives (RPOs) and recovery time objectives (RTOs), any special equipment or resources required, and any additional remarks for each sub-CBF.
The table below outlines the supporting IT systems for each sub-CBF under CBF-02, detailing their associated recovery objectives and resources.
|
Sub-CBF Code |
Sub-CBF |
IT Systems and Applications |
RPO |
System RTO |
Supporting Special Equipment or Resources |
Remarks |
|
2.1 |
Community Social Work – Community Engagement & Development |
SHINE Social Work Management System (SWMS), Community Outreach Application |
4 hours |
24 hours |
Mobile devices, community outreach kits |
Critical for engaging and tracking community development efforts |
|
2.2 |
Community Social Work – Family Support & Coaching |
Family Support Case Management Software, Communication Platforms (e.g., Zoom) |
2 hours |
12 hours |
Telehealth equipment, family engagement platforms |
Enables remote support and tracking of family cases |
|
2.3 |
School Social Work – In-School Social Work & Student Support |
Student Support System, School Communication Platform |
1 hour |
8 hours |
Classroom tablets, student record access tools |
Supports real-time tracking of student progress |
|
2.4 |
School Social Work – Preventive & Developmental Programmes |
Educational Resource Database, Scheduling & Event Management Software |
6 hours |
48 hours |
Digital resource libraries, event management tools |
Supports program planning and event scheduling |
|
2.5 |
Casework & Counselling Support (Community & School) |
Casework Management System, Online Therapy Tools |
1 hour |
12 hours |
Secure video conferencing platforms, case files |
Ensures secure and timely case management |
|
2.6 |
Collaboration & Partnership Management |
Partnership Database, Collaboration Platforms (e.g., Microsoft Teams) |
12 hours |
72 hours |
Collaboration workstations, shared file systems |
Critical for managing inter-agency collaboration |
|
2.7 |
Volunteer & Youth Engagement / Capacity Building |
Volunteer Management Software, Engagement Analytics Tools |
6 hours |
24 hours |
Volunteer tracking devices, youth engagement apps |
Essential for managing and engaging volunteers and youth |
|
2.8 |
Monitoring, Evaluation & Research-informed Practice |
Data Analytics Software, Research Database Systems |
12 hours |
48 hours |
Research laptops, data storage systems |
Supports data-driven decision-making for programs |
The supporting IT systems and applications for SHINE's Community Social Work and School Social Work services are crucial to maintaining operational continuity and ensuring effective delivery of services to the community.
These systems enable the management of cases, the tracking of service delivery, communication with stakeholders, and the analysis of outcomes. By outlining the recovery point and recovery time objectives for each system, along with the specialised equipment and resources required, this chapter highlights the importance of a well-coordinated IT infrastructure within the organisation’s overall business continuity strategy.
With appropriate recovery strategies in place, SHINE can continue to provide critical services to children, youth, and families during crises, thereby ensuring operational resilience in the face of disruptions.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-02 Community Social Work & School Social Work |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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