For CBF-11 Facilities, IT Systems & Service Infrastructure, the ability to maintain facilities, IT systems, telecommunications, and related services is essential to ensure continuous operations at SHINE Children and Youth Services.
By understanding the severity of impact over time, SHINE can prioritise recovery efforts, allocate resources effectively, and develop robust continuity plans.
The table below presents the estimated impact scores for each Sub-CBF over time, with 1 indicating low impact and 5 indicating the highest impact.
|
Sub-CBF Code |
Sub-CBF |
Highest-Impact Area |
Impact Over Time - 4 Hour |
Impact Over Time - 8 Hour |
Impact Over Time - 1 Day |
Impact Over Time - 2 Day |
Impact Over Time - 3 Day |
Impact Over Time - 5 Day |
Impact Over Time - 7 Day |
Impact Over Time - 10 Day |
Impact Over Time - 14 Day |
Impact Over Time - 21 Day |
Impact Over Time - 30 Day |
Impact Over Time - 60 Day |
Recovery Time Objective (RTO) |
Maximum Tolerable Period of Disruption (MTPD) |
Vulnerable Period |
|
11.1 |
Facility Management |
Service Availability |
3 |
4 |
4 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
8 hrs |
3 days |
First 24 hrs |
|
11.2 |
IT Systems Management |
IT System Uptime |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
4 hrs |
2 days |
First 8 hrs |
|
11.3 |
Telecommunication Services |
Communication Channels |
3 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
6 hrs |
3 days |
First 12 hrs |
|
11.4 |
Data Centre Management |
Data Accessibility |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
4 hrs |
2 days |
First 8 hrs |
|
11.5 |
Service Support and Vendor Management |
External Service Continuity |
2 |
3 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
12 hrs |
5 days |
First 24 hrs |
|
11.6 |
Business Continuity Planning for IT Infrastructure |
Resilience Planning |
2 |
3 |
3 |
3 |
3 |
4 |
4 |
4 |
4 |
4 |
4 |
4 |
24 hrs |
7 days |
First 48 hrs |
The impact-over-time assessment for CBF-11 indicates that disruptions to IT systems, data centre management, and telecommunications services have immediate and severe effects on SHINE’s operations.
Facility management and vendor services, while slightly less urgent in the first few hours, still require timely recovery to prevent operational bottlenecks.
Understanding the varying degrees of impact allows SHINE to implement targeted mitigation strategies, prioritise resource allocation, and strengthen organisational resilience, ensuring continuity of services for children and youth in critical situations.
In today's increasingly digital environment, the supporting IT systems and applications play a pivotal role in the efficient operation of any organisation, including SHINE Children and Youth Services (SHINE).
The ability to maintain continuous access to critical IT infrastructure, systems, and services is a key component of ensuring business continuity, particularly during disruptions.
This section explores the detailed business processes and Sub-CBFs within the high-level critical business function "CBF-11 Facilities, IT Systems & Service Infrastructure".
These Sub-CBFs are integral to the management of facilities, telecommunications services, data centres, and IT systems, ensuring that SHINE can continue operations without interruption during emergencies.
|
Sub-CBF Code |
Sub-CBF |
IT Systems and Applications |
RPO |
System RTO |
Supporting Special Equipment or Resources |
Remarks |
|
11.1 |
Facility Management |
Facility Management Software |
24 hours |
4 hours |
Backup power supply, HVAC systems |
Ensure power backup for critical equipment |
|
11.2 |
IT Systems Management |
Enterprise Resource Planning (ERP) |
12 hours |
2 hours |
Server room infrastructure, firewall |
Regular software updates and patches are required |
|
11.3 |
Telecommunication Services |
VoIP System, Email Servers |
6 hours |
1 hour |
Dedicated communication lines, routers |
Test and validate network redundancy |
|
11.4 |
Data Centre Management |
Data Storage Solutions, Virtual Servers |
4 hours |
1 hour |
Backup servers, storage devices |
Ensure off-site data replication is in place |
|
11.5 |
Service Support and Vendor Management |
IT Helpdesk Ticketing System |
24 hours |
6 hours |
Communication tools, access to vendor support |
Maintain a list of critical vendor contacts |
|
11.6 |
Business Continuity Planning for IT Infrastructure |
Backup & Recovery Tools, Cloud Services |
1 hour |
30 minutes |
Cloud backup, disaster recovery software |
Regular BCP testing and simulations |
The integrity of SHINE’s IT systems and infrastructure is crucial for the smooth delivery of services, especially during emergencies or disruptions.
The business processes outlined in this section, particularly the Sub-CBFs of CBF-11 Facilities, IT Systems & Service Infrastructure, emphasise the need for robust systems and applications that minimise downtime and enable rapid recovery.
Implementing effective business continuity strategies for these IT components, including comprehensive recovery point objectives (RPOs) and system recovery time objectives (RTOs), is essential to SHINE’s operational resilience.
By continuously supporting and enhancing these IT services, SHINE will be better positioned to provide uninterrupted support to the children and families it serves, regardless of circumstances.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-11 Facilities, IT Systems & Service Infrastructure |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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