This Critical Business Function enables SHINE to collaborate effectively with schools, community agencies, government bodies, donors, and volunteers.
This section evaluates how disruption to partnership and community network management impacts SHINE over time.
Using a graded impact scale from 1 (low impact) to 5 (severe impact), the analysis highlights escalation points, recovery priorities, and vulnerable periods for each Sub-CBF.
The outcomes support informed decisions on recovery sequencing, resilience investments, and continuity planning.
|
Sub-CBF Code |
Sub-CBF |
Highest-Impact Area |
4 Hr |
8 Hr |
1 Day |
2 Day |
3 Day |
5 Day |
7 Day |
10 Day |
14 Day |
21 Day |
30 Day |
60 Day |
RTO |
MTPD |
Vulnerable Period |
|
10.1 |
Partnership Development |
Strategic Growth & Sustainability |
1 |
1 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
5 |
7 days |
21 days |
Medium–Long Term |
|
10.2 |
Stakeholder Engagement |
Reputation & Trust |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 days |
14 days |
Short–Medium Term |
|
10.3 |
Community Outreach |
Service Access & Beneficiary Reach |
2 |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
3 days |
10 days |
Immediate–Short Term |
|
10.4 |
Network Maintenance and Coordination |
Service Continuity & Coordination |
2 |
3 |
3 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
3 days |
7 days |
Immediate |
|
10.5 |
Resource Sharing and Collaboration |
Operational Capacity |
1 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
5 |
5 |
7 days |
21 days |
Medium Term |
|
10.6 |
Partnership Monitoring and Evaluation |
Governance & Accountability |
1 |
1 |
2 |
2 |
2 |
3 |
3 |
4 |
4 |
4 |
5 |
5 |
14 days |
30 days |
Long Term |
|
10.7 |
Conflict Resolution and Mediation |
Relationship Stability & Reputation |
2 |
3 |
3 |
4 |
4 |
5 |
5 |
5 |
5 |
5 |
5 |
5 |
2 days |
7 days |
Immediate |
The impact-over-time analysis demonstrates that while some partnership-related functions show limited immediate disruption, prolonged outages rapidly escalate into severe consequences affecting service coordination, stakeholder trust, and SHINE’s reputation within the community.
Functions such as network coordination, stakeholder engagement, and conflict resolution exhibit short tolerance thresholds and require swift recovery to prevent cascading failures across programmes and services.
Conversely, strategic and evaluative activities—such as partnership development and monitoring—have longer tolerance periods but pose significant long-term risks if neglected.
By clearly defining RTOs, MTPDs, and vulnerable periods, this assessment strengthens SHINE’s ability to prioritise recovery actions, allocate resources effectively, and reinforce resilience across its partnership ecosystem.
This structured insight positions SHINE to sustain strong collaborative networks even during disruption, ensuring continuity of care and long-term mission impact.
These systems enable SHINE to coordinate with schools, community partners, government agencies, volunteers, and service providers while maintaining continuity of engagement during disruptions.
This section identifies the critical IT systems, applications, and supporting resources required for each Sub-CBF under CBF-10, together with indicative Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), to ensure sustained collaboration and minimal service impact.
|
Sub-CBF Code |
Sub-CBF |
IT Systems and Applications |
RPO |
System RTO |
Supporting Special Equipment / Resources |
Remarks |
|
10.1 |
Partnership Development |
CRM system, Microsoft 365 (Outlook, Teams), Shared Network Drives / SharePoint |
24 hours |
48 hours |
Laptops, secure internet access, VPN |
Essential for maintaining partner records, proposals, and agreements |
|
10.2 |
Stakeholder Engagement |
Email system, CRM, Video conferencing tools (Teams / Zoom), Contact management database |
24 hours |
24–48 hours |
Laptops, webcams, headsets |
Supports regular communication with key stakeholders |
|
10.3 |
Community Outreach |
Social media platforms, Website CMS, Email marketing tools, Event management system |
24 hours |
48 hours |
Mobile devices, laptops, and internet connectivity |
Important for outreach campaigns and public engagement |
|
10.4 |
Network Maintenance and Coordination |
CRM, Collaboration platforms (Teams, SharePoint), Scheduling tools |
24 hours |
48 hours |
Laptops, shared calendars, secure file access |
Enables coordination and information sharing across partners |
|
10.5 |
Resource Sharing and Collaboration |
Document management system, Shared cloud storage, Collaboration platforms |
24 hours |
48 hours |
Laptops, cloud access, secure file-sharing tools |
Supports joint programmes and shared resources |
|
10.6 |
Partnership Monitoring and Evaluation |
CRM, Data analytics tools, Reporting dashboards, Survey tools |
48 hours |
72 hours |
Laptops, data access tools |
Monitoring activities can tolerate slightly longer recovery times |
|
10.7 |
Conflict Resolution and Mediation |
Case management system, Secure document storage, Email and video conferencing tools |
24 hours |
24 hours |
Laptops, private meeting space, headsets |
Time-sensitive and confidentiality-critical function |
The IT systems and applications supporting CBF-10 Partnership & Community Network Management are central to SHINE’s ability to sustain strong relationships and coordinated responses with its partners and the wider community.
By defining clear RPOs, RTOs, and supporting resources for each Sub-CBF, SHINE strengthens its operational resilience and ensures continuity of collaboration even during disruptions.
These systems should be regularly reviewed, tested, and updated to align with evolving partnership needs and technological advancements, reinforcing SHINE’s long-term mission to support children, youth, and families effectively.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-10 Partnership & Community Network Management |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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