The infrastructure encompasses physical facilities, technological platforms, and essential services that support the organisation’s daily functions and continuity.
This chapter provides a detailed breakdown of the critical business processes (Sub-CBFs) under CBF-11, focusing on their roles in business continuity management and how they help SHINE maintain service delivery.
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Sub-CBF Code |
Sub-CBF |
Description of Process / Activity |
Examples (in SHINE context) |
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11.1 |
Facility Management |
Managing and maintaining SHINE’s physical infrastructure, including office spaces, meeting rooms, and specialised facilities. |
Regular inspection and maintenance of SHINE's offices, therapy rooms, and community spaces. |
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11.2 |
IT Systems Management |
Ensuring the proper functioning, security, and backup of SHINE’s IT systems, including servers, networks, and software. |
Maintenance of the client management system, ensuring secure backup of data, and IT support. |
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11.3 |
Telecommunication Services |
Managing communication tools such as phones, emails, and virtual meeting platforms to ensure consistent connectivity. |
Ensuring the availability of communication platforms for remote case management and virtual counselling. |
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11.4 |
Data Centre Management |
Ensuring the operational efficiency and security of data centres that host SHINE’s critical data and applications. |
Securing server rooms, maintaining cloud backups, and ensuring the uptime of the data storage system. |
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11.5 |
Service Support and Vendor Management |
Coordinating with external vendors for IT support, facilities management, and other outsourced services. |
Contracting with IT service providers for hardware support and software maintenance services. |
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11.6 |
Business Continuity Planning for IT Infrastructure |
Ensuring disaster recovery procedures and business continuity plans are in place for IT systems and physical infrastructure. |
Developing and testing disaster recovery plans for SHINE’s IT systems, including client data recovery. |
The CBF-11 Facilities, IT Systems & Service Infrastructure is an integral part of SHINE’s overall business continuity strategy. The organisation relies on well-maintained facilities, secure IT systems, and uninterrupted services to support its operations, especially during emergencies.
Through careful planning and proactive management of these resources, SHINE ensures that it can continue its critical work even in the face of disruptions. This chapter outlined the Sub-CBFs that contribute to maintaining these vital functions and their real-world applications within SHINE.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-11 Facilities, IT Systems & Service Infrastructure |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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