Effective community and school social work relies on timely, coordinated communication and stakeholder engagement during disasters.
For SHINE Children and Youth Services (SHINE), ensuring minimal disruption to its critical social work functions requires clearly defined recovery locations, essential resources, and personnel readiness.
This chapter outlines the minimum resources required for each sub-critical business function (Sub-CBF) under CBF-07 to maintain continuity in service delivery, safeguard the welfare of children and youth, and sustain stakeholder confidence during a disaster scenario.
By identifying the minimum resources—including staff, equipment, and infrastructure—SHINE can prioritise resource allocation, prepare contingency arrangements, and expedite the resumption of operations.
This proactive approach ensures that both internal and external communications remain operational and practical, thereby supporting the organisation's overall resilience during crises.
Table S3: Minimum Resources Required During a Disaster for CBF-7
|
Sub-CBF Code |
Sub-CBF |
Recovery Location |
Minimum Resource Requirements per Function per Recovery Location |
No. of Staff (Min Qty) |
No. of Seats (Min Qty) |
No. of Tel (Min Qty) |
No of PC/Laptops (Min Qty) |
Others (Description & Min Qty) |
|
7.1 |
Stakeholder Identification |
SHINE HQ / Alternate Site |
Contact database, stakeholder list, communication channels |
2 |
2 |
2 |
2 |
Printers – 1, Filing cabinets – 1 |
|
7.2 |
Communication Planning |
SHINE HQ / Remote Work Setup |
Communication plan templates, email and messaging tools |
3 |
3 |
3 |
3 |
Projector – 1, Whiteboard – 1 |
|
7.3 |
Crisis Communication Execution |
SHINE HQ / Backup Operations Room |
Pre-approved messages, mass notification system |
3 |
3 |
3 |
3 |
Emergency kits – 1, Loudspeakers – 1 |
|
7.4 |
Internal Communications |
SHINE HQ / Alternate Site |
Internal messaging platform, staff contact list |
2 |
2 |
2 |
2 |
Noticeboards – 1, Mobile phones – 2 |
|
7.5 |
External Communications |
SHINE HQ / Media Room |
Press release templates, social media accounts |
2 |
2 |
2 |
2 |
Camera – 1, Audio recording device – 1 |
|
7.6 |
Stakeholder Feedback Collection |
SHINE HQ / Remote Access |
Feedback forms, survey tools, hotline |
2 |
2 |
2 |
2 |
Tablets – 2, Suggestion box – 1 |
|
7.7 |
Stakeholder Coordination |
SHINE HQ / Alternate Site |
Coordination tools, contact database, meeting platforms |
3 |
3 |
3 |
3 |
Video conferencing device – 1, Projector – 1 |
|
7.8 |
Post-Crisis Communication Review |
SHINE HQ / Remote Work Setup |
Incident reports, evaluation templates, analytics tools |
2 |
2 |
2 |
2 |
Filing cabinets – 1, Projector – 1 |
Preparedness in social work functions during disasters is critical to ensure the continuity of services, particularly for vulnerable children and youth.
By defining the minimum resources required for each Sub-CBF under CBF-07, SHINE can maintain operational readiness, streamline recovery efforts, and sustain confidence among internal and external stakeholders during crises.
This systematic approach ensures that essential communication channels remain functional, staff responsibilities are clearly delineated, and critical social work activities can continue with minimal disruption.
Regular review and testing of these minimum resource requirements will further enhance SHINE’s resilience and capacity to respond effectively during future disasters.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-7 Communications & Stakeholder Coordination |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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