In the event of a disaster, SHINE Children and Youth Services must maintain continuity of care for its clients.
The minimum resources required to support the recovery of essential services within the Case Management & Client Support Coordination function (CBF-5) are outlined below.
This includes a breakdown of the required resources for each Sub-Critical Business Function (Sub-CBF) under CBF-5, ensuring that staff, technology, and physical infrastructure are available to continue operations in the event of an emergency or disaster.
The table provides a detailed overview of each Sub-CBF within CBF-5, specifying the resources required at each recovery location to resume services.
|
Sub-CBF Code |
Sub-CBF |
Recovery Location |
Minimum Resource Requirements per Function per Recovery Location |
No. of Staff (Min Qty) |
No. of Seats (Min Qty) |
No. of Tel (Min Qty) |
No of PC/Laptops (Min Qty) |
Others (Description & Min Qty) |
|
5.1 |
Client Intake & Assessment |
Disaster Recovery Site |
Computer workstations, client intake forms, and network access |
3 |
3 |
2 |
3 |
Portable phone for field staff (2) |
|
5.2 |
Case Management Planning |
Temporary Facility |
Laptops, case management software, hard-copy case files |
2 |
2 |
2 |
2 |
Backup power source (1) |
|
5.3 |
Coordination of Support Services |
Temporary Facility |
Telephone lines, case coordination software, and client communication tools |
4 |
4 |
4 |
4 |
Portable charger for devices (2) |
|
5.4 |
Monitoring & Follow-up |
Disaster Recovery Site |
Laptops, internet connectivity, and monitoring systems |
3 |
3 |
3 |
3 |
Mobile phones (for staff coordination) |
|
5.5 |
Documentation & Reporting |
Primary Backup Site |
Computers, documentation software, storage media |
2 |
2 |
2 |
2 |
Printer (1), External storage devices (2) |
|
5.6 |
Client Discharge & Transition |
Disaster Recovery Site |
Client transition files, portable storage devices |
2 |
2 |
2 |
2 |
Temporary office furniture (2 sets) |
The minimum resources outlined in this chapter are essential for SHINE Children and Youth Services to continue providing critical support during a disaster.
By identifying the necessary staff, equipment, and locations, SHINE can ensure the continuity of its Case Management & Client Support Coordination services, enabling it to meet clients' needs even under challenging circumstances.
Proper planning, resource allocation, and disaster recovery preparedness are fundamental to SHINE's ability to maintain its mission of serving at-risk youth and their families, ensuring swift and effective recovery and service resumption.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-5 Case Management & Client Support Coordination |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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