In times of disaster, ensuring that essential services continue without interruption is critical to the well-being of the community, especially for organisations like SHINE Children and Youth Services.
This chapter focuses on identifying and outlining the minimum resources required for the continuation of key functions during a disaster.
For each critical business function (CBF), this table will help to establish the basic operational needs, including staff, equipment, and infrastructure, to support recovery efforts.
The goal is to ensure that the minimum resources are in place to maintain essential services during and immediately after a disaster, to help affected individuals and communities regain stability and receive the necessary care and support.
|
Sub-CBF Code |
Sub-CBF |
Recovery Location |
Minimum Resource Requirements per Function per Recovery Location |
No. of Staff (Min Qty) |
No. of Seats (Min Qty) |
No. of Tel (Min Qty) |
No of PC/Laptops (Min Qty) |
Others (Description & Min Qty) |
|
CBF-2.1 |
Community Social Work – Community Engagement & Development |
Alternate SHINE Centre / Hot-desking site |
Basic workspace, client communication tools, and access to the community database |
2 |
2 |
1 |
2 |
Mobile Wi-Fi (1), outreach kits (2), secure file storage (shared) |
|
CBF-2.2 |
Community Social Work – Family Support & Coaching |
Alternate SHINE Centre / Remote Work |
Private counselling space, communication tools, e-case management access |
2 |
2 |
1 |
2 |
Headsets (2), secure tele-counselling platform (access), basic stationery |
|
CBF-2.3 |
School Social Work – In-School Social Work & Student Support |
Partner School Facility / Alternate SHINE Centre |
Workspace within school or offsite, communication tools, and student records access |
2 |
2 |
1 |
2 |
Mobile device for school visits (1), secure access to MOE case systems |
|
CBF-2.4 |
School Social Work – Preventive & Developmental Programmes |
Alternate SHINE Centre / Community Venue |
Programme materials, room access, communication tools |
2 |
2 |
1 |
1 |
Programme kits (2 sets), portable projector (1) |
|
CBF-2.5 |
Casework & Counselling Support (Community & School) |
Counselling Room at the Alternate SHINE Centre |
Private counselling rooms, communication tools, secure records |
3 |
3 |
2 |
3 |
Headsets (3), soundproofing aids (shared), encrypted case file access |
|
CBF-2.6 |
Collaboration & Partnership Management |
Alternate SHINE Centre / Remote Work |
Meeting tools, partner communication channels, and collaboration platform |
1 |
1 |
1 |
1 |
Video conferencing account (1), shared access to partnership database |
|
CBF-2.7 |
Volunteer & Youth Engagement / Capacity Building |
Alternate SHINE Centre / Community Space |
Volunteer coordination tools, communication tools, and training materials |
2 |
2 |
1 |
1 |
Portable training kit (1), volunteer management system access |
|
CBF-2.8 |
Monitoring, Evaluation & Research-informed Practice |
Alternate SHINE Centre / Remote Work |
Data analysis tools, access to monitoring frameworks, and secure systems |
1 |
1 |
0 |
1 |
Data reporting software (access), external storage backup (1) |
Ensuring operational continuity during a disaster requires SHINE to have clearly defined, minimum resource requirements for each of its critical social work functions.
These resources—ranging from essential staff, IT equipment, communication tools, to safe recovery locations—enable SHINE to uphold its mission of supporting vulnerable children, youth, and families despite disruptions.
By identifying these baseline requirements, SHINE strengthens its preparedness and resilience, ensuring that community support, school engagement, counselling services, and programme delivery can continue with minimal interruption.
This structured approach equips SHINE to move swiftly into recovery mode, safeguard essential services, and maintain trust with stakeholders, partners, and beneficiaries during challenging circumstances.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-04 Counselling & Therapy Services (SH.IFT and related programmes) | ||||||
| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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