This section outlines the recovery strategies for the critical business function CBF-5: Case Management & Client Support Coordination at SHINE Children and Youth Services (SHINE).
The continuity and recovery of Case Management and Client Support Coordination are crucial to maintaining essential services for at-risk youth and families, ensuring minimal disruption in delivering vital care during or after a crisis.
Each Sub-CBF requires distinct strategies that consider the specific needs and operational priorities of the business function.
|
Sub-CBF Code |
Sub-CBF |
RTO |
Recovery Strategy |
Recovery Location |
Details of Recovery Strategy |
Justification for Selected Recovery Strategy |
|
5.1 |
Client Intake & Assessment |
4 hours |
Cloud-based Intake Platform |
Cloud / Remote Access |
Transition client intake and assessments to a secure cloud-based platform that can be accessed remotely by staff members. This will ensure continuous evaluation and client intake during a disaster. |
Cloud solutions provide access and security during an event, ensuring intake can continue without a physical office presence. |
|
5.2 |
Case Management Planning |
8 hours |
Remote Case Management Tools |
Remote Offices |
Use remote case management software that allows case managers to develop, modify, and track client care plans. |
The use of remote case management tools ensures that staff can continue case planning regardless of location, maintaining continuity of care. |
|
5.3 |
Coordination of Support Services |
12 hours |
Virtual Coordination Meetings |
Virtual / Off-site |
Implement virtual meeting and collaboration platforms to facilitate collaboration among social workers, therapists, and external partners. |
Virtual coordination ensures ongoing support and collaboration even when in-person meetings are disrupted, particularly during crises such as a pandemic. |
|
5.4 |
Monitoring & Follow-up |
24 hours |
Automated Follow-Up System |
Cloud / Remote Access |
Use automated follow-up systems that can monitor client progress and send notifications for required actions. Staff can access and follow up remotely. |
Automated systems reduce manual workload for staff, ensure timely follow-ups even during a disaster, and maintain client engagement. |
|
5.5 |
Documentation & Reporting |
8 hours |
Cloud-based Document Management |
Cloud / Secure Server |
Transition all documentation and reporting to a secure cloud-based management system. Ensure that all data is regularly backed up and protected. |
Cloud-based solutions ensure that all documentation is accessible remotely and is secure, enabling staff to continue their duties without risking data loss. |
|
5.6 |
Client Discharge & Transition |
12 hours |
Electronic Discharge System |
Cloud / Remote Access |
Utilise an electronic discharge system that allows case managers to finalise discharge plans and provide clients with electronic copies of their transition documents. |
An electronic discharge system ensures clients can transition smoothly, even when in-person meetings are not possible, reducing the risk of discharge delays. |
The recovery strategies outlined above ensure that CBF-5: Case Management & Client Support Coordination remains operational during and after a crisis.
By transitioning to cloud-based and remote solutions, SHINE Children and Youth Services can continue providing essential services to clients, ensuring minimal disruption to their care and support.
The flexibility of remote and automated systems ensures that staff can respond quickly and effectively to the needs of at-risk youth and their families, maintaining the continuity of service essential to SHINE’s mission.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-5 Case Management & Client Support Coordination |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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