The recovery of CBF-11 Facilities, IT Systems & Service Infrastructure is vital to ensuring the continued operation of SHINE Children and Youth Services in the event of a disaster or disruptive incident.
This chapter outlines the recovery strategies for each sub-critical business function (Sub-CBF) within CBF-11, which encompasses Facility Management, IT Systems Management, Telecommunication Services, Data Centre Management, Service Support and Vendor Management, and Business Continuity Planning for IT Infrastructure.
The strategies detailed here will ensure that SHINE can swiftly and effectively restore its critical infrastructure, minimise downtime, and continue delivering its services to vulnerable children and youth.
|
Sub-CBF Code |
Sub-CBF |
RTO |
Recovery Strategy |
Recovery Location |
Details of Recovery Strategy |
Justification for Selected Recovery Strategy |
|
11.1 |
Facility Management |
4 hrs |
Relocate operations to an alternate facility |
Offsite Facility |
In case of facility damage, SHINE will use an alternate location to resume operations. This includes prearranged agreements with nearby facilities to ensure a smooth transition. |
Prearranged facilities with a similar setup allow for quick operations. |
|
11.2 |
IT Systems Management |
6 hrs |
Restore IT systems from cloud backups |
Cloud/ Offsite |
Critical systems are regularly backed up to the cloud. Recovery involves restoring data and applications from these backups to a temporary setup. |
Cloud backup ensures rapid recovery without dependency on physical site availability. |
|
11.3 |
Telecommunication Services |
2 hrs |
Switch to an alternate telecommunications provider |
Remote Locations |
Contracts with secondary telecommunication providers are in place. Recovery includes routing communications through an alternative provider if the primary services fail. |
Ensures minimal disruption to communication, vital for operational continuity. |
|
11.4 |
Data Centre Management |
12 hrs |
Failover to the disaster recovery data centre |
Offsite Data Centre |
A secondary data centre is maintained with the same configuration as the primary. Data and applications are replicated, allowing for failover during a crisis. |
Ensures business continuity by providing an immediate alternate data centre for system recovery. |
|
11.5 |
Service Support and Vendor Management |
12 hrs |
Engage pre-approved vendors for immediate support |
Vendor Locations |
Agreements with key vendors are in place, ensuring immediate engagement for system repairs or the procurement of essential services or equipment. |
Pre-approved vendors reduce support delays and minimise operational downtime. |
The recovery strategies for CBF-11 Facilities, IT Systems & Service Infrastructure are designed to mitigate risks and ensure that SHINE can quickly recover from disruptions to its critical infrastructure. By leveraging offsite locations, cloud-based solutions, and vendor partnerships, SHINE can restore operations with minimal downtime and continue providing its essential services.
These recovery strategies reflect a proactive approach to business continuity, safeguarding SHINE's ability to fulfil its mission of supporting at-risk youth, even during emergencies.
Continuity of Care: Ensuring SHINE’s Mission Through Effective BCM |
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | CBF |
| CBF-11 Facilities, IT Systems & Service Infrastructure |
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| DP | BIAQ T1 | BIAQ T2 | BIAQ T3 | BCS T2 | BCS T3 | PD |
To learn more about the course and schedule, click the buttons below for the BCM-300 Business Continuity Management Implementer [BCM-3] and the BCM-5000 Business Continuity Management Expert Implementer [BCM-5].
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Please feel free to send us a note if you have any questions. |
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