For a tertiary healthcare institution such as KK Women's and Children's Hospital (KKH), BCM forms an essential component of clinical governance, patient safety, organisational resilience, and operational excellence.
As Singapore's largest specialist hospital for women and children, KKH provides highly specialised healthcare services including emergency obstetric care, neonatal intensive care, paediatric emergency medicine, surgical services, diagnostic services, pharmacy, laboratory support, and numerous clinical and supporting services.
Many of these services operate continuously and cannot tolerate prolonged disruption without significant consequences for patients, healthcare professionals, regulators, and the wider healthcare ecosystem.
The objective of this eBook is to assist KKH in translating Business Continuity Management principles into practical implementation activities that comply with the requirements and intent of ISO 22301 Business Continuity Management Systems, while supporting the resilience expectations of Singapore's healthcare sector.
Unlike many BCM reference guides that explain concepts at a high level, this eBook focuses on the actual implementation activities required to complete a BCM project.
This eBook serves as the working implementation guide for the Business Continuity Management project.
Rather than discussing BCM theory, this volume documents the outputs produced during each phase of the BCM planning methodology.
It serves as both a project workbook and a future reference document that records the organisation's BCM planning decisions.
The implementation approach follows internationally recognised good practice and is aligned with the BCM Institute methodology used during certification programmes and competency-based training.
The completed templates become part of the organisation's BCM documentation and provide evidence that the BCM implementation has been conducted using a structured, repeatable and auditable approach.
Specifically, this eBook provides:
This eBook is intended to be used throughout the BCM project lifecycle and updated whenever significant
The content of this eBook 3 "Starting Your BCM Implementation," drills down into the specific requirements for each phase of the BCM planning methodology.
The four phases of the BCM planning methodology are
In the Risk Analysis and Review (RAR) phase, the content includes the completion of these three templates:
During the business impact analysis (BIA) phase, six-part templates are completed for each critical business function.
Each section is completed for all of GRA’ critical business functions, providing granular insight into operational dependencies and recovery priorities.
In the Business Continuity Strategy (BCS) phase, each critical business unit will have the following requirements presented:
Once strategies are finalised, the BCM team develops and documents the Business Continuity Plans [PD] for each business function. This includes the:
Critical Business Functions (CBFs) have been identified for KKH and serve as the basis for Business Impact Analysis, BC Strategy Development, and Business Continuity Plan Development.
1 Emergency Obstetric Services
2 Labour and Delivery Services
3 Neonatal Intensive Care Services (NICU)
4 Paediatric Emergency Services
5 Paediatric Inpatient Services
6 Operating Theatre Services
7 Intensive Care Services
8 Pharmacy Services
9 Laboratory Diagnostic Services
10 Medical Imaging Services
11 Blood Bank and Transfusion Services
12 Electronic Medical Records (EMR) Management
13 Infection Prevention and Control
14 Sterile Supply Services
15 Medical Gas Supply Management
16 Clinical Engineering and Biomedical Equipment Support
17 Facilities and Engineering Operations
18 Information and Communication Technology (ICT) Services
19 Security and Emergency Response
20 Procurement and Supply Chain Management
Each Critical Business Function will subsequently undergo detailed Risk Analysis, Business Impact Analysis, Business Continuity Strategy development, and Business Continuity Plan preparation.
Together, these analyses ensure that KKH maintains continuity of essential clinical and supporting services during disruptive events while safeguarding patients, staff, and healthcare operations.
This eBook is part of the value-added, complementary services provided by BCM Institute to organisations implementing or enhancing their Business Continuity Management programmes.
It supports organisations that participate in BCM Institute's training-led implementation approach while attending certification programmes, competency-based training courses, workshops, and consulting engagements.
The objective is to bridge the gap between BCM training and practical implementation by providing structured templates, implementation guidance, and practical deliverables that can be immediately applied within the organisation.
Through this approach, organisations such as the KK Women's and Children's Hospital (KKH) can accelerate BCM implementation, improve BCM maturity, strengthen organisational resilience, and establish a sustainable Business Continuity Management System aligned with ISO 22301 and industry best practices.
Business continuity planning is most effective when supported by a structured and disciplined implementation process.
Together with eBook 1, Understanding Your Organisation, and eBook 2, Implementing BCM Planning Methodology, this eBook provides the practical foundation required to build, maintain, and continually improve Business Continuity Management capabilities across the KK Women's and Children's Hospital (KKH).
The chapters that follow contain the detailed templates, instructions, and implementation guidance necessary to complete the Risk Analysis and Review, Business Impact Analysis, Business Continuity Strategy, and Plan Development phases of the BCM Planning Methodology.
| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S | RAR T1 | RAR T2 | RAR T3 | BCS T1 | eBook 1 |
| CBF 1: Emergency Obstetric Services | ||||||
| DP | BIAQ P1 | BIAQ P2 | BIAQ P3 | BIAQ P4 | BIAQ P5 | eBook 2 |
| BIAQ P6 | BCS T2 | BCS T3 | PD | CBF | eBook 3 | |
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