Business Continuity Management (BCM) is a critical capability for financial institutions operating in an increasingly complex risk landscape.
For the Bank of Maldives (BML), as the nation’s primary banking institution with extensive retail, corporate, digital, and national payment responsibilities, effective BCM implementation is essential to ensuring service continuity, financial stability, regulatory compliance, and public confidence during disruptive events.
This eBook, “Starting Your BCM Implementation,” is the third instalment in the Bank of Maldives eBook series and marks the transition from conceptual understanding to the structured execution of BCM practices.
Business Continuity Management (BCM) is a critical capability for financial institutions operating in an increasingly complex risk landscape.
The content is designed to support Bank of Maldives stakeholders in translating organisational knowledge, risk awareness, and governance intent into actionable continuity strategies and plans.
In contrast, eBook 3 focuses on the execution phase of the BCM planning journey, where concepts are translated into actionable tasks and documentation.
It provides detailed templates and step-by-step instructions aligned with the four core phases of the BCM planning methodology:
It enables the organisation to systematically document the results of its risk analysis and review (RAR), business impact analysis (BIA), business continuity strategies (BCS), and business continuity plan development (PD) in a single consolidated reference.
Specifically, this guide provides:
The content also reflects the BCM Institute’s training-led implementation approach, providing participants with practical, competency-driven guidance to successfully implement or update their BCM projects.
The content of this eBook 3 "Starting Your BCM Implementation," drills down into the specific requirements for each phase of the BCM planning methodology.
The four phases of the BCM planning methodology are
In the Risk Analysis and Review (RAR) phase, the content includes the completion of these three templates:
During the business impact analysis (BIA) phase, six-part templates are completed for each critical business function.
Each section is completed for all of the critical business functions, providing granular insight into operational dependencies and recovery priorities.
In the Business Continuity Strategy (BCS) phase, each critical business unit will have the following requirements presented:
Once strategies are finalised, the BCM team proceeds to develop and document the actual Business Continuity Plans [PD] for each business function. This includes the:
As part of the Business Impact Analysis phase, the organisation has identified the following Critical Business Functions (CBFs):
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CBF Code |
Critical Business Function (CBF) |
Description of the Function |
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CBF-1 |
Retail & Corporate Banking Services |
Provision of deposit accounts, savings, loans, credit facilities, and customer account servicing for individuals and corporates. |
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CBF-2 |
Payment & Settlement Services |
Processing of domestic and international payments, fund transfers, ATM transactions, card payments, and clearing activities. |
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CBF-3 |
ATM & Digital Banking Operations |
Operation of ATMs, internet banking, mobile banking, and digital payment platforms. |
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CBF-4 |
Treasury & Liquidity Management |
Management of liquidity, cash flow, interbank transactions, and foreign exchange activities. |
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CBF-5 |
Core Banking System Operations |
Operation and availability of core banking systems supporting account management, transactions, and reporting. |
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CBF-6 |
Customer Support & Call Centre Services |
Handling customer enquiries, complaints, fraud reporting, and service requests. |
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CBF-7 |
Credit Risk & Loan Management |
Monitoring credit exposure, loan approvals, repayments, restructuring, and recovery processes. |
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CBF-8 |
Compliance, AML & Regulatory Reporting |
Monitoring regulatory compliance, AML/CFT controls, sanctions screening, and statutory reporting. |
|
CBF-9 |
IT Infrastructure & Cybersecurity Operations |
Management of data centres, networks, cybersecurity monitoring, and system resilience. |
|
CBF-10 |
Branch Operations & Cash Handling |
Operation of physical branches, teller services, and cash logistics across islands. |
This approach ensures continuity planning is operationally grounded, data-informed, and recovery-focused.
This eBook is part of BCM Institute’s value-adding and complementary services, designed to help organisations implement a complete BCM project or upgrade their existing continuity programme.
It supports learning during BCM Institute’s certification or competency-based training courses and provides participants with a ready-to-use, organisation-specific reference.
For the organisation, this means its leadership, staff, and volunteers will not only gain theoretical knowledge but also produce tangible continuity artefacts that safeguard the Centre’s services and reputation.
By completing the exercises and templates in this eBook, the organisation will move from BCM awareness to practical resilience planning, ensuring that the Centre can withstand disruptions and continue delivering essential support to the organisation's continuity of critical services.
As you begin working through the templates and planning phases outlined in this eBook, refer to the earlier eBooks for context and methodological support.
Engage with BCM Institute’s facilitators and leverage their training workshops to ensure your submissions are thorough, aligned, and ready for implementation.
This guide will not only help you start your BCM implementation but also empower you to build a culture of resilience for years to come.
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Ensuring Service Continuity and Compliance: ISO 22301 BCMS at Bank of Maldives
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| eBook 3: Starting Your BCM Implementation |
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| MBCO | P&S [x] | RAR T1 [x] | RAR T2 [x] | RAR T3 [x] | BCS T1 [x] | List of CBF |
| Identification of Detailed Processes for CBF | ||||||
| e3 C1 | CBF-1 | CBF-2 [x] | CBF-3 [x] | CBF-4 [x] | CBF-5 [x] | e3 C1 |
Note that the icon marked with [x] is under construction
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