In the context of operational resilience, mapping dependencies provides a comprehensive understanding of how Metrobank’s Wealth Management and Trust Banking Services rely on interconnected internal and external components.
The goal is to identify dependencies across people, processes, technologies, and third parties, as well as how these dependencies interact to sustain the delivery of critical business services (CBS).
This mapping enables the bank to proactively anticipate disruptions, manage single points of failure, and enhance continuity strategies in alignment with regulatory expectations, such as those issued by the Bangko Sentral ng Pilipinas (BSP) and global operational resilience frameworks.
The Wealth Management and Trust Banking business function is pivotal for Metrobank’s high-net-worth clients, institutional investors, and fiduciary relationships. It encompasses investment advisory, portfolio and fund management, trust administration, and custodial services—all of which depend on tightly connected systems, expert personnel, and external market infrastructures.
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Sub-CBS Code |
Sub-CBS |
Dependency Type |
Dependency Detail (What/Who is Involved) |
Connectivity (How it Connects/Interacts) |
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8.1 |
Client Onboarding and Profiling |
People |
Relationship Managers, Compliance Officers, KYC Analysts |
Coordinate with clients and compliance teams to collect and verify client information. |
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Process |
Customer Due Diligence (CDD), Anti-Money Laundering (AML) screening |
Interfaces with Compliance Systems and Central Client Database. |
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Technology |
Client Relationship Management (CRM) System, eKYC Tools |
Integrates with digital onboarding platforms and secure client data storage. |
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Third Party |
Credit Bureau, Identity Verification Vendors |
Provides verification data through secure API connections. |
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8.2 |
Investment Advisory and Portfolio Management |
People |
Portfolio Managers, Investment Advisors, Research Analysts |
Collaborate through portfolio review meetings and client consultations. |
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Process |
Risk Assessment, Investment Suitability Evaluation |
Linked to Investment Governance Framework and Risk Oversight Committee. |
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Technology |
Portfolio Management Systems (PMS), Market Data Feeds |
Connected to Bloomberg, Reuters, and in-house analytics platforms. |
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Third Party |
Fund Managers, Custodians, Investment Research Providers |
Data and transaction execution through third-party investment channels. |
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8.3 |
Trust Account Establishment and Administration |
People |
Trust Officers, Legal Counsels, Account Administrators |
Work collaboratively to draft trust deeds and monitor compliance. |
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Process |
Account Setup, Documentation Verification |
Interfaces with Document Management and Approval Systems. |
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Technology |
Trust Account Management System, Electronic Document Repository |
Synchronises with Client Information and Accounting Systems. |
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Third Party |
Legal Advisors, Auditors |
External validation for legal and compliance purposes. |
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8.4 |
Fund and Asset Management Operations |
People |
Fund Managers, Operations Analysts |
Execute trades, reconcile positions, and report fund performance. |
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Process |
Trade Execution, NAV Calculation, Reconciliation |
Interacts with Core Banking and Accounting Platforms. |
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Technology |
Fund Accounting System, Trading Platform |
Integrated with Market Exchanges and Settlement Systems. |
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Third Party |
Brokers, Custodian Banks, Market Exchanges |
Facilitate execution, settlement, and asset safekeeping. |
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8.5 |
Wealth and Estate Planning Services |
People |
Wealth Planners, Tax Advisors, Legal Experts |
Conduct financial and succession planning sessions with clients. |
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Process |
Estate Structuring, Tax Optimisation Review |
Linked to Legal and Compliance Validation Workflows. |
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Technology |
Financial Planning Software, Document Storage System |
Connects to Client Databases and Risk Assessment Tools. |
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Third Party |
External Tax Consultants, Law Firms |
Provide specialised estate planning and legal advice. |
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8.6 |
Regulatory and Fiduciary Compliance Management |
People |
Compliance Officers, Risk Managers, Internal Auditors |
Oversee adherence to BSP, AMLC, and SEC requirements. |
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Process |
Monitoring, Reporting, Internal Audit |
Integrated with Regulatory Reporting and Risk Management Systems. |
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Technology |
Compliance Management System, AML Monitoring Software |
Connected to client and transaction databases for real-time surveillance. |
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Third Party |
Regulatory Authorities, Audit Firms |
Periodic reviews and submission of compliance reports. |
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8.7 |
Client Reporting and Relationship Management |
People |
Relationship Managers, Client Service Representatives |
Provide regular performance reports and address client inquiries. |
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Process |
Report Generation, Client Feedback Loop |
Linked to CRM and Portfolio Management Systems. |
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Technology |
Client Reporting Dashboard, Secure Communication Platform |
Synchronises data from PMS and accounting systems. |
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Third Party |
Printing and Mailing Vendors, Data Hosting Providers |
Support the distribution of reports and secure digital access. |
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8.8 |
Custodial and Safekeeping Services |
People |
Custodian Officers, Operations Staff |
Manage securities settlement and asset recordkeeping. |
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Process |
Securities Custody, Settlement, Asset Verification |
Linked to Core Banking and Settlement Systems. |
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Technology |
Custody Management System, SWIFT Messaging |
Interfaces with domestic and international depositories. |
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Third Party |
Securities Depositories, Sub-Custodians |
Provide safekeeping and transaction confirmation services. |
Mapping dependencies for CBS-8 Wealth Management and Trust Banking enables Metrobank to visualise the full spectrum of internal and external interconnections that underpin its ability to deliver trusted financial services to clients.
This exercise highlights the critical reliance on skilled personnel, specialised systems, regulated processes, and third-party infrastructures such as custodians, market data providers, and regulators.
Understanding these dependencies enhances the bank’s capacity to evaluate operational resilience, identify single points of failure, and design targeted testing and continuity strategies.
Ultimately, effective dependency mapping ensures that Metrobank’s wealth management services remain robust, compliant, and client-centric, even under disruptive conditions—reinforcing the institution’s reputation for stability and fiduciary excellence.
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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide |
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| CBS-8 Wealth Management and Trust Banking | |||||
| CBS-8 DP | CBS-8 MD | CBS-8 MPR | CBS-8 ITo | CBS-8 SuPS | CBS-8 ST |
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