By mapping the dependencies across various sub-CBS components—ranging from international remittance processing to compliance checks—we can identify key resources, technology, and external partnerships that are essential for smooth operations.
This mapping ensures that Metrobank’s operational resilience framework can accommodate disruptions and sustain critical services in the face of unexpected events.
Here’s a detailed dependency mapping table for Metrobank’s CBS-10 Overseas Remittance and Foreign Exchange Services:
|
Sub-CBS Code |
Sub-CBS |
Dependency Type |
Dependency Detail |
Connectivity |
|
10.1 |
International Remittance Processing |
Technology |
Remittance processing platforms, payment gateways |
Interacts with international payment systems, data integration with payment gateways for real-time remittance processing |
|
10.2 |
Remittance Partner and Correspondent Bank Management |
Third Party |
Partner banks, international remittance networks |
Links with correspondent banks and financial partners globally to facilitate cross-border remittance services |
|
10.3 |
FX Conversion and Rate Management |
Technology |
Forex trading platforms, real-time market data |
Connectivity with external forex platforms for real-time conversion rates, and internal systems to manage conversions |
|
10.4 |
OFW Remittance Facilitation |
People |
Relationship managers, customer service agents |
Facilitates through direct interactions with customers (OFWs) to ensure smooth transactions and support |
|
10.5 |
Cross-Border Compliance and Sanctions Screening |
Technology, People |
Compliance systems, regulatory databases, and compliance officers |
Connects to international sanction lists, AML/CTF systems for compliance checks, and interacts with compliance teams for approvals |
|
10.6 |
Customer Enrollment and KYC for Remittance Services |
People, Technology |
KYC systems, identity verification tools |
Integration with secure customer identity verification systems, data processing through compliance software |
|
10.7 |
Dispute Resolution and Trace Requests |
People, Process |
Customer support teams, internal systems |
Involves case management systems and support teams to resolve disputes and track transactions across platforms |
|
10.8 |
FX Transaction Settlement and Reporting |
Technology, People |
Settlement systems, reporting tools, reconciliation platforms |
Real-time connections to FX settlement platforms and reconciliation systems for transaction closure and reporting |
In conclusion, mapping the dependencies of CBS-10 Overseas Remittance and Foreign Exchange Services provides essential insights into the interconnected systems, third-party partnerships, and critical resources that support Metrobank’s ability to deliver seamless cross-border financial services.
By comprehensively identifying and understanding these dependencies, Metrobank ensures that it can maintain operational resilience, safeguard against potential disruptions, and comply with regulatory requirements.
With the right resilience strategies in place, Metrobank can continue to provide reliable remittance and foreign exchange services to its customers, particularly those in the Overseas Filipino Worker (OFW) segment.
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Building Resilient Banking Operations: The Metrobank Operational Resilience Implementation Guide |
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| eBook 3: Starting Your OR Implementation |
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| CBS-10 Overseas Remittance and Foreign Exchange Services | |||||
| CBS-10 DP | CBS-10 MD | CBS-10 MPR | CBS-10 ITo | CBS-10 SuPS | CBS-10 ST |
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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If you have any questions, click to contact us. |
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