[OR] [BI] [E1] [C7] Establishing Organisational Goals for Operational Resilience

Chapter 7

Establishing Organisational Goals for Operational Resilience

Purpose of the Chapter

This chapter guides readers through the foundational step of establishing clear and actionable organisational goals for operational resilience at Bank Islam. Before implementing resilience strategies, the bank needs to define what it aims to achieve in terms of continuity, stability, and risk management.

Aligning these goals with the principles of ISO 22316 on organizational resilience and the operational resilience framework of Bank Negara Malaysia ensures that Bank Islam’s efforts are both globally informed and locally compliant.

By the end of this chapter, readers will understand how to set strategic objectives that drive resilience initiatives, create measurable outcomes, and support sustainable business operations under any disruption scenario.

Key Objectives

Establishing organisational goals begins with understanding the bank’s risk landscape, critical business services, and stakeholder expectations. This chapter explains how to identify and prioritise key objectives that reflect Bank Islam’s commitment to protecting customers, employees, and shareholders while maintaining regulatory compliance. Readers will learn how to link resilience goals to business strategy, define performance indicators, and create a governance framework that ensures accountability and continuous improvement. Practical examples and guidance are provided to illustrate how strategic alignment enables proactive risk mitigation, rapid response to operational disruptions, and the long-term strengthening of organisational capabilities.

Setting clear operational resilience goals provides the roadmap for Bank Islam to withstand, adapt to, and recover from disruptions. By integrating ISO 22316 principles and adhering to Bank Negara Malaysia’s guidelines, the bank positions itself to safeguard critical operations, maintain stakeholder trust, and achieve sustainable growth.

This chapter reinforces the importance of deliberate goal-setting as the foundation upon which all resilience initiatives are built, enabling Bank Islam to move from reactive measures to a proactive, strategically aligned resilience posture.

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For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.