Playbook: Threats Against People

Action Steps for Threats Against People

The Incident Management Team should consider implementing the following measures when there is a threat against its staff members and customers.

• Report the threats to the appropriate law enforcement agencies and seek their advice and assistance.
• Remind all staff to be extra vigilant and report all suspicious or unusual incidents.
• Issue personal security guidelines to staff under threat
• Prepare confidential personal files for staff considered to be at risk
• Confirm that contact lists for emergency services are available and up-to-date
• Ensure that fire extinguishers are tested and available within buildings
• Confirm that instructions for dealing with fires and bomb threats, including building evacuation procedures, are current, are understood, and have been tested
• Prepare and issue a press release if ABC COMPANY LIMITED STAFF is attacked
• Use additional guards on ABC COMPANY LIMITED premises and residences of those under threat and increase external patrols
• Ensure that guards have an immediate point of contact day and night so that they can report incidents and obtain help immediately
• Ensure that at night, all external doors/windows to premises and residences are locked and that guards have access lists
• Check where grills or shutters are fitted, keep them closed and locked
• Consider improving the security of residences by providing intruder and attack alarms
• Check vehicles entering ABC COMPANY LIMITED and residences for under-vehicle vehicle booby-traps and other explosive devices
• Check all vehicles for booby traps and explosive devices when they have been left unattended
• Check all mail for explosive devices
• Check handbags, briefcases and packages carried by all visitors into organisation premises for weapons and explosive devices.
• Consider ballistic vests for staff who have received specific threats
• Obtain policy protection or provide bodyguards.