CM-5000 Crisis Management Expert Implementer Training Roadmap [Module 2]
Description of Module [Day] 2 Course
Module 2 aims to provide the participants with the knowledge to identify and categorise different crises through crisis risk assessment (CRA) techniques.
This forms a foundation of the crisis management process. To enhance the learning experience, participants can work through a crisis risk assessment (CRA) template and present their work in class.
The participant will be shown what a typical business impact analysis report looks like and how the content relates to the crisis management strategy. Understanding the process of accessing this document from the organisation's BCM team is essential.
Common crisis management strategies (CMS) in response to the various crisis scenarios will be shared with students, and concepts will be reinforced using provided templates, discussions and presentations.
Module 2 will also provide an overview of the contents of a crisis management plan (CM Plan) and how students can document the plan based on the crisis strategies developed earlier. Various components of the CM plan are discussed, emphasising several essential emergency procedures and SOPs.
Detailed Course Content
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Module 2 Session 1A
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Overview of Crisis Management
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- Introduce CM overview: Terminologies and concepts
- Understand principles, framework and process
- Compare CM planning process Vs CM planning methodology
- Walkthrough ISO22361
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Module 2 Session 1B
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Conduct Crisis Risk Assessment (CRA)
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- Identify the types of crises related to your organisation
- Categorise the crisis into its category
- Identify the treatment for the crisis scenarios
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Understand the Purpose of Business Impact Analysis (BIA) [Note that this is not presented but briefly explained by the facilitator]
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- Learn how critical business functions, products and services are analysed and prioritised.
- Understand the retrieval of the BIA report from the BCM team
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Module 2 Session 2A
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Select Crisis Management Strategy (CMS)
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- Understand types of crisis, business continuity and recovery strategies in response to the various crisis scenarios
- Execute steps and options for crisis communication strategy
- Select the appropriate crisis communication strategy
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Module 2 Session 2B
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Implement Crisis Management (CM) Plan
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- Walkthrough of the crisis identified during CRA and the crisis management strategies (CMS) developed during Module 2 Session 1
- Determine major CM plan components and their design
- Develop CM plan and procedures
- Identify emergency and crisis responses
- Understand CM plan content and templates
- Implement a crisis communications strategy
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Deliverables
Participants should be able to manage and deploy all the CM templates in their organization. They are:
- Crisis Risk Assessment
- Business Impact Analysis (Preview to content)
- Crisis Management Strategy
- Crisis Management Plan
Government Funding
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Singapore
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The section applied to Singaporeans and permanent residents eligible for SkillsFuture Singapore funding.
Malaysians also qualify for HRD Corp funding from the Malaysian government.
Click the icons to find out more about the funding.
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Malaysia
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SkillsFuture Singapore Credit Claim [New Initiative starting April 2020] Additional Funding
To claim SkillsFuture Credit (additional funding for Singaporeans), click the "SkillsFuture Credit Claimable" button to learn more about SkillsFuture Singapore (SSG).
More Information About Crisis Management Course
To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].
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Please feel free to send us a note if you have any questions.
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