Source of the Table of Content for ISO22301:2022: https://www.iso.org/obp/ui/en/#iso:std:iso:22361:ed-1:v1:en
This international standard provides a framework that transcends specific industries, allowing businesses of all sizes to develop a structured approach to crisis preparedness and response.
The standard goes beyond simply outlining a crisis response plan. It emphasises the importance of context, core concepts, and crisis management principles.
This holistic approach ensures organisations can respond effectively to immediate threats, proactively identify potential crisis scenarios, and develop preventative measures.
ISO 22361:2022 highlights the importance of continuous improvement, encouraging organisations to learn from past experiences and refine their crisis management capabilities over time.
These are the elaboration of specific requirements of the ISO 22351 standard published in 2022.
| Table of Content | Explanatory |
| Contents Foreword Introduction 1 Scope 2 Normative references 3 Terms and definitions |
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| 4 Crisis management — Context, Core Concepts and Principles | |
4.1 The nature of crises 4.2 Characteristics of a crisis 4.3 Potential origins of crises 4.4 Readiness to respond and recover |
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| 4.5 Principles for Crisis Management 4.5.1 General 4.5.2 Principle A: Governance 4.5.3 Principle B: Strategy 4.5.4 Principle C: Risk management 4.5.5 Principle D: Decision-making 4.5.6 Principle E: Communication 4.5.7 Principle F: Ethics 4.5.8 Principle G: Learning |
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| 5 Building a Crisis Management Capability | |
5.1 General |
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| 5.2 Crisis Management Framework 5.2.1 General 5.2.2 Leadership 5.2.3 Structure 5.2.4 Culture 5.2.5 Competence |
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| 5.3 Crisis Management Process 5.3.1 Anticipation 5.3.2 Assessment 5.3.3 Prevention and mitigation 5.3.4 Preparedness 5.3.5 Response 5.3.6 Recovery 5.3.7 Continual improvement |
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| 6 Crisis Leadership | |
| 6.1 Core leadership skills and attributes 6.1.1 General 6.1.2 Role and responsibility of the crisis leader(s) 6.2 Well-being and sustainable crisis response 6.2.1 Crisis Management Responders 6.2.2 Wider interested-party impact |
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| 7 Strategic Crisis Decision-Making | |
| 7.1 General 7.2 Why decision-making can be challenging 7.3 Dilemmas, decision delay, decision avoidance 7.4 Decision-making issues 7.5 Effective crisis decision-making |
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| 8 Crisis Communication | |
| 8.1 General 8.2 Pre-crisis preparation 8.3 Managing relationships and reputation |
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| 8.4 Key roles 8.4.1 Communication team 8.4.2 Spokespeople 8.4.3 Media relations |
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| 8.5 Crisis Communication Strategy 8.6 Key principles and activities of crisis communication 8.7 Consistency of message 8.8 Barriers to effective communication 8.9 Social media — Opportunities and threats |
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| 9 Training, validation and learning from crises | |
| 9.1 General 9.2 Developing competence 9.3 Training 9.4 Exercising |
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| 9.5 Validation 9.6 Evaluating and learning |
By following this ISO 22361:2022 standard's guidance, organisations can build resilience, minimise the negative impacts of crises, and ensure the safety and well-being of stakeholders during challenging times.
Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].
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