Structure and Content
This is a sample coverage and structure of a typical CM plan.
Cover Page
- Issue number
- Dates
- Key telephone alert numbers
- Document control
- Issue and amendments
- Revision and distribution
Authorization Page
- Letter from the Chief Executive Officer
Confirmation Form
- Form to be signed by the holder of the plan
Introduction
- Policy, Purpose and scope
- Format of plan
Roles and Responsibilities
- CM Teams
- Command Centre Operations team
Immediate Action Guide
- Notification and mobilization of CM team
- Interaction with Command Centre
- Initial response guidelines
Incident Action List (Crisis Response)
- Serious injury or accident
- Product contamination
- Major product recall
Communication
- Policy on information management
- Internal
- External
Facilities
- Command Centre
- Alternate Command Centre
Command Centre Operations Procedures
- Log of events
- Reception and switchboard
- Media call log information
- Communicating with employees
- Computer security
- Business Continuity Plan
Contact Directory
- CM Team
- Management
- Chairperson and Board of Directors
- Government
- Emergency services
- Media
Appendices
- Log of events form
- Crisis telephone register
- Media call log form
- Reference material
- Map and Plans
- Media aids
- Fast facts, pro forma press releases
Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
Extracted from Appendix 4: Content of CM Plan
Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]
To know more about our blended learning crisis management certification program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via sales.ap@bcm-institute.org. They are the BL-CM-3 Blended Learning CM-300 Crisis Management Implementer and the BL-CM-5 Blended Learning CM-5000 Crisis Management Expert Implementer.