Blended Learning OR

[BL-OR-5] Module (Day) 4 of OR-5000 Operational Resilience Expert Implementer

Written by Moh Heng Goh | Jun 17, 2022 1:30:43 PM

OR-5000 Operational Resilience Expert Implementer Training Roadmap [Module 4]

Description of Module [Day] 4 Course

Module 4, or Day 4 of the course, is designed to develop the "Sustain" competency of the appointed operational resilience team leader.

The last three modules, starting with Module 1, are about understanding the OR concept. They are followed by the "implement" phase of the OR planning methodology before we start the "Plan" phase of the OR program.

Module 4 wraps up the "Sustain" phase, forming the final "Manage" competency training set. 

The "Sustain" phase of the operational resilience planning methodology is designed for the participants to learn the steps to manage and sustain your organization's operational resilience program synchronized with the support of the OR blocks discussed in the previous modules. 

The last module prepares for the long-term challenges of sustaining the operational resilience program. 

Business continuity, crisis management, and operational risk practitioners assigned to this role may need to understand the vital foundational items and activities required to continuously improve the operational resilience framework and practical guidance on their content and implementation. 

Attempting to make the cultural change with the wrong structure is the start of this program's wrong footing. 

Underestimating the communication protocols and raising OR awareness is another primary concern that needs serious consideration even when starting this program. 

Most approaches articulated in the public domain focus on the "implement" phase of the OR methodology, as it is assumed that the "plan" and "sustain" will automatically fall in place.

 

Detailed Course Content

Topic Description & Deliverables
OR Program Management

Manage the OR Program:

  • Introduce Change Management
  • Develop Communication Strategy
  • Implement Training and Awareness 
  • Provide Self-assessment
  • Conduct Independent Quality Review    
Module 4 Session 1
Manage OR Programme
  • Manage and sustain the OR Programme.
  • Learn and discuss the trends for operational resilience.
Introduce Cultural Change Management
  • Embed OR into change management processes and procedures.
  • Foster an organisational culture of resilience to set appropriate expectations for critical stakeholders, the board, customers and employees. 
Develop Communication Strategy
  • Create and communicate internally and externally, ensuring roles are fully understood during a disruptive event.
  • Ensure effective and timely communications of the internal and external communication plans is essential to help the organisation keep customers and other stakeholders informed.
Module 4 Session 2
Implement Training and Awareness 
  • Provide teams with the knowledge, experience and expertise to help protect organisations from operational incidents.
  • Reduce the silos by ensuring the interaction among and between the disciplines is trained and aware of their OR responsibilities.
Provide Self-assessment
  • Document the organisation's OR journey and how they have achieved compliance with the regulations.
  • Ensure that the regulated organisation captures and documents via self-assessment and develops the steps taken towards operational resilience.
Conduct Independent Quality Review
  • Enable internal review of OR capability.
  • Assess and review the effectiveness of their organisation’s operational resilience arrangements.
 

 

Deliverables

  • Able to manage and sustain the operational resilience program
     

    Find out more about Blended Learning OR-300 [BL-OR-3] and OR-5000 [BL-OR-5]

    To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

 Please feel free to send us a note if you have any of these questions.
 
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