CC-5000 Crisis Communication Expert Implementer Training Roadmap [Module 1]
Description of Module (Day) 1 Course
You will learn the differences between crisis communication and related disciplines such as risk management and business continuity management will be explained and supplemented with examples.
This lesson walks the student through the fundamental principles of crisis management and guides them to develop an appropriate implementation framework for their organisation. This includes the development of a crisis management policy and statement that sets the direction for all crisis-related activities in the organisation. The participant is then taken on a step-by-step walkthrough of the crisis management planning process.
This module also touches on the taxonomy of crises and details the differences in how they have been identified and their causes. Understanding crisis types helps participants group crisis situations or types into systems that can be more easily managed at different phases of the crisis.
Detailed Course Content
| Topic |
Description |
| Understand CC Fundamentals & Key Concepts |
- Identify and list crisis management and communication concepts
- Describe types of disruptive events
- Identify key stakeholders
- Components of crisis communications plans
- Formulate strategies and procedures
- Identify crisis communication strategies and plans
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Deliverables
- Be able to understand CC Framework and Planning Methodology
- To be able to establish CC Team and Structure
Find out more about Blended Learning CC-5000 [BL-CC-5]
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