[CM] [WH] [E2] [C10] [Back Cover] eBook 2

Chapter 10

Woodlands Health (WH)

Operational Readiness: Crisis Management Implementation for Woodlands Health

In today’s complex healthcare environment, operational readiness is essential for safeguarding patient care, staff safety, and service continuity during crises.

This eBook presents an in-depth case study of how Woodlands Health, a member of the National Healthcare Group, successfully implemented a comprehensive Crisis Management (CM) framework aligned with international best practices.

Drawing on BCM Institute’s proven methodology, Implementing Crisis Management for Woodlands Health details the step-by-step process to build a resilient crisis management program:

• CM Project Management (PM) – Establishing governance, scope, and leadership commitment.
• Crisis Scenario Risk Analysis and Review (CAR) – Identifying, assessing, and prioritising potential crisis scenarios.
• Business Impact Analysis (BIA) – Understanding critical operations and recovery priorities.
• CM Strategy (CMS) – Designing effective response strategies tailored to healthcare operations.
• CM Plan Development (PD) – Crafting actionable crisis response and communication plans.
• CM Testing and Exercising (TE) – Validating readiness through realistic drills.
• CM Program Management (PgM) – Sustaining capability through continuous improvement.

This expert-level resource is designed for crisis management coordinators, risk managers, and operational leaders seeking to strengthen organisational resilience.

It also introduces the BCM Institute CM-5000 Crisis Management Expert Implementer program — a globally recognised certification that equips professionals to lead complex crisis response initiatives with confidence.

Discover how strategic planning, structured execution, and ongoing readiness can transform your crisis management capabilities — in healthcare and beyond.

More Information About Crisis Management Blended/ Hybrid Learning Courses