[CM] [WH] [E2] [C10] [Back Cover] CM eBook 2

Chapter 10

Woodlands Health

In today’s complex healthcare environment, operational readiness is essential for safeguarding patient care, staff safety, and service continuity during crises.

This eBook presents an in-depth case study of how Woodlands Health, a member of the National Healthcare Group, successfully implemented a comprehensive Crisis Management (CM) framework aligned with international best practices.

Drawing on BCM Institute’s proven methodology, Implementing Crisis Management for Woodlands Health details the step-by-step process to build a resilient crisis management program:

• CM Project Management (PM) – Establishing governance, scope, and leadership commitment.
• Crisis Scenario Risk Analysis and Review (CRAR) – Identifying, assessing, and prioritising potential crisis scenarios.
• Business Impact Analysis (BIA) – Understanding critical operations and recovery priorities.
• CM Strategy (BCS) – Designing effective response strategies tailored to healthcare operations.
• CM Plan Development (PD) – Crafting actionable crisis response and communication plans.
• CM Testing and Exercising (TE) – Validating readiness through realistic drills.
• CM Program Management (PgM) – Sustaining capability through continuous improvement.

This expert-level resource is designed for crisis management coordinators, risk managers, and operational leaders seeking to strengthen organisational resilience. It also introduces the BCM Institute CM-5000 Crisis Management Expert Implementer program — a globally recognised certification that equips professionals to lead complex crisis response initiatives with confidence.

Discover how strategic planning, structured execution, and ongoing readiness can transform your crisis management capabilities — in healthcare and beyond.

More Information About Crisis Management Blended/ Hybrid Learning Courses

To learn more about the course and schedule, click the buttons below for the  CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].