CBF-6: Corporate Services and IT Infrastructure
In this section, we will examine the long-term impact of the critical business functions under CBF-6: Corporate Services and IT Infrastructure at the Ministry of Manpower (MOM).
Understanding the timing and severity of disruptions to these business functions is crucial for ensuring the Ministry’s resilience and ability to maintain essential operations in the event of a crisis.
The table below outlines the impact of each Sub-CBF over various timeframes, from 4 hours to 60 days, along with the associated Recovery Time Objective (RTO) and Maximum Tolerable Period of Disruption (MTPD).
Each Sub-CBF is scored on a scale from 1 to 5, with 1 representing the lowest impact and 5 the highest. This helps define the urgency of recovery efforts needed for each business function, thus guiding decision-making during an operational disruption.
Table P3: Impact Over Time of Business Functions for CBF-6
|
Sub-CBF Code |
Sub-CBF |
Highest-Impact Area |
4H |
8H |
1D |
2D |
3D |
5D |
7D |
10D |
14D |
21D |
30D |
60D |
RTO |
MTPD |
Vulnerable Period |
|
6.1 |
Governance & Strategic Planning |
Leadership & Policy Oversight |
3 |
4 |
5 |
5 |
5 |
4 |
4 |
3 |
3 |
2 |
2 |
1 |
48 hours |
72 hours |
48 hours |
|
6.2 |
Financial Management & Resource Allocation |
Budgeting & Allocation Processes |
4 |
4 |
5 |
5 |
4 |
3 |
3 |
2 |
2 |
2 |
1 |
2 |
72 hours |
96 hours |
72 hours |
|
6.3 |
Human Resource Continuity |
Employee Services |
2 |
3 |
4 |
4 |
4 |
3 |
2 |
2 |
1 |
1 |
1 |
3 |
48 hours |
72 hours |
48 hours |
|
6.4 |
Procurement & Contract Management |
Supply Chain Management |
3 |
3 |
4 |
4 |
4 |
3 |
2 |
2 |
2 |
1 |
1 |
4 |
96 hours |
120 hours |
72 hours |
|
6.5 |
IT Infrastructure & Digital Services Continuity |
IT System Availability |
5 |
5 |
5 |
5 |
4 |
4 |
3 |
2 |
2 |
2 |
1 |
5 |
24 hours |
48 hours |
24 hours |
|
6.6 |
Internal Administration & Facilities Management |
Facilities and Operational Support |
3 |
3 |
4 |
4 |
3 |
2 |
2 |
2 |
1 |
1 |
2 |
72 hours |
96 hours |
48 hours |
48 hours |
The impact assessment of the Sub-CBFs under CBF-6 Corporate Services and IT Infrastructure demonstrates the varying degrees of disruption that can occur over time in the event of a crisis.
Some functions, like IT Infrastructure & Digital Services Continuity (6.5), are highly sensitive to immediate disruptions and require rapid recovery, while others, such as Governance & Strategic Planning (6.1), can withstand some delays but still require a timely response to avoid long-term damage.
Understanding these dynamics helps to ensure that the Ministry is adequately prepared to maintain its essential services, mitigate risks, and ensure business continuity even in the face of disruption.
By mapping out the highest-impact areas and their corresponding recovery timelines, MOM can prioritise its response strategies and allocate resources effectively to mitigate the effects of disruption on its critical operations.
Ensuring that each Sub-CBF has an appropriate RTO and MTPD is fundamental to sustaining MOM’s business continuity management efforts and safeguarding its vital functions.
CBF-6: Corporate Services and IT Infrastructure
In the context of Business Continuity Management (BCM), the role of Information Technology (IT) and its supporting systems and applications is critical to ensure the seamless functioning of an organisation.
At the Ministry of Manpower (MOM), ensuring the availability and resilience of IT systems is paramount to maintaining continuous operations across its various business functions.
This section explores the detailed supporting IT systems, applications, and the criticality of maintaining business continuity for these technologies under CBF-6 Corporate Services and IT Infrastructure.
|
Sub-CBF Code |
Sub-CBF |
IT Systems and Applications |
RPO |
System RTO |
Supporting Special Equipment or Resources |
Remarks |
|
6.1 |
Governance & Strategic Planning |
- MOM's strategic IT systems for organisational planning and governance. |
4 hours |
8 hours |
Servers, Enterprise Resource Planning (ERP) system |
Key to strategic decision-making and operations. |
|
6.2 |
Financial Management & Resource Allocation |
- Financial management software and resource tracking systems. |
2 hours |
4 hours |
Accounting software, secure data storage |
Financial systems are essential for budgeting and financial reporting. |
|
6.3 |
Human Resource Continuity |
- HR management systems, payroll, and workforce tracking tools. |
4 hours |
8 hours |
HR management software |
Supports staffing, payroll, and compliance management. |
|
6.4 |
Procurement & Contract Management |
- E-Procurement system, contract management tools. |
6 hours |
12 hours |
Procurement management system |
Ensures the smooth execution of procurement processes and contract oversight. |
|
6.5 |
IT Infrastructure & Digital Services Continuity |
- Core IT infrastructure systems (e.g., data centres, network services) and digital service platforms. |
1 hour |
2 hours |
Data centres, network routers, backup systems |
Vital for all IT services; any downtime can impact all operations. |
|
6.6 |
Internal Administration & Facilities Management |
- Facilities management and administrative support software systems. |
8 hours |
24 hours |
Facilities management software |
Important for the maintenance of physical premises and operational systems. |
Effective business continuity in the area of IT systems and applications ensures that the Ministry of Manpower can continue to deliver essential services to the public and other stakeholders, even in times of disruption.
Maintaining operational continuity across these critical systems is vital to ensure the delivery of services such as financial management, HR continuity, procurement, and facilities management.
By identifying key systems and their recovery objectives, the Ministry can ensure that its IT infrastructure is resilient and prepared to meet the demands of any business continuity event.
Resilient Support: Implementing Business Continuity Management at Ministry of Manpower (Singapore) |
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