--- title: "[OR] [MLRe] [E2] [C5] Developing Strategy and Roadmap of OR Plan Phase for Malaysian Life Reinsurance Group Berhad" description: How MLRe sets an operational resilience vision, strategy and phased roadmap that bridge the gap between current and target resilience. image: https://blog.bcm-institute.org/hubfs/MLRE%20Graphic%20Folder/MLRE%20E2%20Morepost/%5BOR%5D%20%5BMLRE%5D%20%5BE2%5D%20%5BP1%5D%20%5BS3%5D%20%5BC5%5D%20Developing%20Strategy%20and%20Roadmap.jpg --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance ![\[BB\] \[Ins\] Dramatic Doctor-Patient Consultation](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20Insurance/BB%20Insurance%20V2%202026/%5BBB%5D%20%5BIns%5D%20Dramatic%20Doctor-Patient%20Consultation.png?width=1677&height=938&name=%5BBB%5D%20%5BIns%5D%20Dramatic%20Doctor-Patient%20Consultation.png "[BB] [Ins] Dramatic Doctor-Patient Consultation") # \[OR\] \[MLRe\] \[E2\] \[C5\] Developing Strategy and Roadmap of OR Plan Phase for Malaysian Life Reinsurance Group Berhad [![\[OR\] \[MLRE\] \[Full Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30)With a baseline (Chapter 3) and a gap register (Chapter 4), Malaysian Life Reinsurance Group Berhad (MLRe) can now decide how to get from today's resilience to the resilience it needs. This chapter covers Stage 3 of the Plan phase: **Develop Strategy and Roadmap**. [![Strategy and Roadmap](https://no-cache.hubspot.com/cta/default/3893111/619f9bca-b47e-4d10-93bb-3bc5bf4b1abc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/619f9bca-b47e-4d10-93bb-3bc5bf4b1abc)[![\[Logo\] \[OR\] Certification Transparent](https://no-cache.hubspot.com/cta/default/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768) [Dr Goh Moh Heng](https://blog.bcm-institute.org/or-v2/author/dr-goh-moh-heng) Nov 13, 2026 ### [![x \[OR\] \[MLRE\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba) [![Strategy and Roadmap](https://no-cache.hubspot.com/cta/default/3893111/619f9bca-b47e-4d10-93bb-3bc5bf4b1abc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/619f9bca-b47e-4d10-93bb-3bc5bf4b1abc) ### Developing Strategy and Roadmap [![\[OR\] \[MLRE\] \[E2\] \[C5\] Developing Strategy and Roadmap](https://no-cache.hubspot.com/cta/default/3893111/8f92385c-f4e5-48a1-a303-78cff6a23184.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8f92385c-f4e5-48a1-a303-78cff6a23184)With a baseline (Chapter 3) and a gap register (Chapter 4), Malaysian Life Reinsurance Group Berhad (MLRe) can now decide how to get from today's resilience to the resilience it needs. This chapter covers Stage 3 of the Plan phase: **Develop Strategy and Roadmap**. ## What is Strategy and Roadmap Development? The roadmap is the bridge between strategy and execution. It translates assessment findings into a structured, time-bound plan aligned to organisational goals. ### Operational Resilience Vision The vision states the future MLRe is aiming for. An illustrative example: *"Cedants, takaful operators and regulators can rely on MLRe to keep paying claims recoveries, renewing treaties and reporting accurately, whatever disruption occurs."* ### Operational Resilience Strategy The strategy sets out the high-level approach to realise the vision, including the principles and priorities that guide choices. For MLRe, strategy themes might be: manage resilience by service rather than by department; build on existing BCM and technology risk controls rather than create parallel structures; focus first on the services where disruption would hurt cedants and policyholders most; and make the Board the owner of risk appetite. ## How to Develop the Roadmap ### 1. Assess the current state Use the outputs of Chapters 3 and 4: the maturity scorecards, radar charts and gap register. ### 2. Define objectives Set measurable objectives that match business goals and risk appetite. Examples for MLRe: - Identify and Board-approve critical business services within the first phase of the roadmap. - Set an impact tolerance for each critical service and link it to risk appetite. - Complete at least one severe but plausible end-to-end scenario test per critical service each year. - Demonstrate readiness for BNM's operational resilience requirements once they are finalised. ### 3. Engage stakeholders Involve the Board, the CEO and senior management, Underwriting, Claims, Actuarial, Finance, Investments, IT, Risk, Compliance, Internal Audit, HR and Procurement. Early involvement builds buy-in and brings out practical constraints, such as the busy treaty renewal season or the financial-year-end close. ### 4. Develop the roadmap Map initiatives, milestones and timelines, then prioritise by impact and feasibility. An illustrative three-horizon roadmap: | **Horizon** | **Focus** | **Example deliverables** | | --- | --- | --- | | **0–6 months (Plan)** | **Foundation** | **Baseline assessment, gap register, risk appetite statement, OR governance and policy** | | **6–18 months (Implement)** | **Core OR capability** | **Critical business services, dependency maps, impact tolerances, first scenario tests, lessons-learned process** | | **18 months onward (Sustain)** | **Embed and assure** | **Culture programme, communication, training, self-assessment, independent review** | Timings above are examples; MLRe should set its own dates against its resources and regulatory timeline. ## Practical Tips - Limit the number of concurrent initiatives. A small number, well finished, beats a long list half done. - Show dependencies between initiatives. Impact tolerances cannot be set before critical services are identified. - Assign one accountable owner and a budget line to every initiative. - Review the roadmap each quarter and report progress to the Board. ## [![\[Banner\] \[Summing\] \[OR\] \[E2\] \[C5\] Developing Strategy and Roadmap](https://no-cache.hubspot.com/cta/default/3893111/8585e6b3-f4d8-402d-9c0d-0a7b896769fc.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8585e6b3-f4d8-402d-9c0d-0a7b896769fc)Summary A clear vision, a focused strategy and a sequenced roadmap give MLRe direction and make progress measurable. Chapter 6 sets the Board-level boundary within which this roadmap operates: risk appetite.   [![\[OR\] \[MLRE\] \[34 Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c) | **eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance** | | | | | --- | --- | --- | --- | | **C1** | **C2** | **C8** | **C14** | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a) | [![\[OR\] \[MLRE\] \[E2\] \[C2\] Five Stages of the "Plan" Phase](https://no-cache.hubspot.com/cta/default/3893111/132af509-6e86-4d7a-8997-70e40b8a3037.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/132af509-6e86-4d7a-8997-70e40b8a3037) | [![\[OR\] \[MLRE\] \[E2\] \[C8\] Five Stages of the "Implement" Phase](https://no-cache.hubspot.com/cta/default/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b) | [![\[OR\] \[MLRE\] \[E2\] \[C14\] Five Stages of the "Sustain" Phase](https://no-cache.hubspot.com/cta/default/3893111/b3074256-e267-4914-96ff-2907cb4185be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3074256-e267-4914-96ff-2907cb4185be) |   | | **"Plan" Phase of the Operational Resilience Planning Methodology** | | | | | | | --- | --- | --- | --- | --- | --- | --- | | | **C2** | **C3** | **C4** | **C5** | **C6** | **C7** | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/f2a29754-d200-4bab-9802-6081ca800251.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2a29754-d200-4bab-9802-6081ca800251) | [![\[OR\] \[MLRE\] \[E2\] \[C2\] Five Stages of the "Plan" Phase](https://no-cache.hubspot.com/cta/default/3893111/132af509-6e86-4d7a-8997-70e40b8a3037.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/132af509-6e86-4d7a-8997-70e40b8a3037) | [![ \[OR\] \[MLRE\] \[E2\] \[C3\] Assessing Capability and Maturity](https://no-cache.hubspot.com/cta/default/3893111/b445f9d4-9dbe-49d4-aa3e-1a009a6bc6bd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b445f9d4-9dbe-49d4-aa3e-1a009a6bc6bd) | [![\[OR\] \[MLRE\] \[E2\] \[C4\] Analysing Gaps](https://no-cache.hubspot.com/cta/default/3893111/2c2bf538-4476-4b16-b0f8-f7d66ee6c49c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/2c2bf538-4476-4b16-b0f8-f7d66ee6c49c) | [![\[OR\] \[MLRE\] \[E2\] \[C5\] Developing Strategy and Roadmap](https://no-cache.hubspot.com/cta/default/3893111/8f92385c-f4e5-48a1-a303-78cff6a23184.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8f92385c-f4e5-48a1-a303-78cff6a23184) | [![\[OR\] \[MLRE\] \[E2\] \[C6\] Confirming Risk Appetite](https://no-cache.hubspot.com/cta/default/3893111/8ad0c776-0587-49d2-9e57-9815dcf81fe2.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8ad0c776-0587-49d2-9e57-9815dcf81fe2) | [![\[OR\] \[MLRE\] \[E2\] \[C7\] Developing and Embedding Governance](https://no-cache.hubspot.com/cta/default/3893111/764d9f4c-3159-4d2d-ab05-7d0a7625dd8f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/764d9f4c-3159-4d2d-ab05-7d0a7625dd8f) |   ## **Comments** ![CTA Banner\_OR](https://blog.bcm-institute.org/hubfs/CTA%20Banner%20for%20Blog/CTA%20Banner_OR.jpg "CTA Banner_OR") --- ![CTA Banner\_ORA](https://blog.bcm-institute.org/hubfs/CTA%20Banner%20for%20Blog/CTA%20Banner_ORA.jpg "CTA Banner_ORA") --- ![CTA Banner\_BCM](https://blog.bcm-institute.org/hubfs/CTA%20Banner%20for%20Blog/CTA%20Banner_BCM.jpg "CTA Banner_BCM") --- ![CTA Banner\_ITDR](https://blog.bcm-institute.org/hubfs/CTA%20Banner%20for%20Blog/CTA%20Banner_ITDR.jpg "CTA Banner_ITDR") --- ![CTA Banner\_CM](https://blog.bcm-institute.org/hubfs/CTA%20Banner%20for%20Blog/CTA%20Banner_CM.jpg "CTA Banner_CM") ![BCMIWhiteLogoSmall.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogoSmall.png?width=72&name=BCMIWhiteLogoSmall.png "BCMIWhiteLogoSmall.png") All rights reserved. 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