---
title: "[OR] [MLRe] [E2] [C18] Providing Self-Assessment of OR Sustain Phase for Malaysian Life Reinsurance Group Berhad"
description: How MLRe runs an evidence-based self-assessment of its OR programme, with scoring, reporting and action planning.
image: https://blog.bcm-institute.org/hubfs/MLRE%20Graphic%20Folder/MLRE%20E2%20Morepost/%5BOR%5D%20%5BMLRE%5D%20%5BE2%5D%20%5BP3%5D%20%5BS4%5D%20%5BC18%5D%20Providing%20Self-Assessment.jpg
---
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###### Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance
![\[BB\] \[Ins\] Neon Network Continuity Headquarters](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20Insurance/BB%20Insurance%20V2%202026/%5BBB%5D%20%5BIns%5D%20Neon%20Network%20Continuity%20Headquarters.png?width=1677&height=938&name=%5BBB%5D%20%5BIns%5D%20Neon%20Network%20Continuity%20Headquarters.png "[BB] [Ins] Neon Network Continuity Headquarters")
# \[OR\] \[MLRe\] \[E2\] \[C18\] Providing Self-Assessment of OR Sustain Phase for Malaysian Life Reinsurance Group Berhad
[![\[OR\] \[MLRE\] \[Full Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30)To sustain a programme, Malaysian Life Reinsurance Group Berhad (MLRe) must regularly check how it is performing. This chapter covers Stage 4 of the Sustain phase: **Provide Self-Assessment**.
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/17c11379-32e9-40fe-aea8-b062aff5f24c)[![\[Logo\] \[OR\] Certification Transparent](https://no-cache.hubspot.com/cta/default/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768)
[Dr Goh Moh Heng](https://blog.bcm-institute.org/or-v2/author/dr-goh-moh-heng) Nov 13, 2026
### [![x \[OR\] \[MLRE\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba)
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/17c11379-32e9-40fe-aea8-b062aff5f24c)
### Providing Self-Assessments
[![\[OR\] \[MLRE\] \[E2\] \[C18\] Providing Self-Assessment](https://no-cache.hubspot.com/cta/default/3893111/b21a9dd1-adcc-46d4-9afc-df879e7c0336.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b21a9dd1-adcc-46d4-9afc-df879e7c0336)To sustain a programme, Malaysian Life Reinsurance Group Berhad (MLRe) must regularly check how it is performing. This chapter covers Stage 4 of the Sustain phase: **Provide Self-Assessment**.
## What is Self-Assessment?
Self-assessment is a structured review in which MLRe's own people evaluate the operational resilience programme against agreed criteria. It is quicker and cheaper than an external review, builds ownership, and prepares MLRe for independent review and regulatory scrutiny. It differs from the independent review in Chapter 19 because it is carried out by those responsible for the programme.
## How to Provide Self-Assessment
### 1. Prepare the self-assessment
- **Set scope and objectives:** for example, assess compliance with MLRe's OR policy and BNM expectations, or measure progress against the roadmap.
- **Choose criteria:** based on the OR methodology, internal policies, BNM requirements and recognised practice. Reuse the capability and maturity parameters from Chapter 3 to allow year-on-year comparison.
- **Form the assessment team:** the OR Lead with representatives from Risk, Compliance, IT and the business, and consider an independent observer.
- **Collect evidence:** policies, service inventory, dependency maps, tolerance records, test reports, action logs, training records and incident reports.
### 2. Perform the assessment
- Compare documents and practices with the criteria; note gaps and inconsistencies.
- Interview or survey staff at different levels about their awareness, training and experience.
- Discuss findings as a team to identify strengths, weaknesses and improvement areas.
- Score each criterion on a defined scale and assign an overall rating.
An illustrative scorecard:
| **Criterion** | **Evidence reviewed** | **Score (1–5)** | **Comment** |
| --- | --- | --- | --- |
| **Critical services approved and current** | **Board minutes, service inventory** | **4** | **Reviewed within last 12 months** |
| **Impact tolerances tested** | **Scenario test reports** | **3** | **Two of five services tested end to end** |
| **Third-party dependencies mapped** | **Dependency maps, vendor register** | **2** | **Fourth-party view missing** |
| **Staff awareness** | **Survey, training records** | **3** | **New joiners not yet covered** |
| **Lessons-learned actions closed** | **Action log** | **3** | **Several overdue** |
The scores shown are for illustration only.
### 3. Conduct reporting and action planning
- Write a report covering findings, risks and opportunities, with recommendations for each issue.
- Present the report and proposed actions to senior management and the Board Risk Management Committee for approval.
- Build an action plan with tasks, owners and dates; track progress and update the roadmap.
## Practical Tips
- Require evidence for every score, not just opinion.
- Be consistent in method year to year so trends are meaningful.
- Be alert to optimism bias: people who built the programme tend to rate it generously. An independent observer or Internal Audit challenge helps.
- Run the self-assessment before the independent review, so known issues are already being fixed.
## [![\[Banner\] \[Summing\] \[OR\] \[E2\] \[C18\] Providing Self-Assessment](https://no-cache.hubspot.com/cta/default/3893111/0b10852f-84a2-46c2-bc8a-2a6a37ac779d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/0b10852f-84a2-46c2-bc8a-2a6a37ac779d)Summary
Self-assessment gives MLRe a regular, honest view of progress and keeps the programme moving. Chapter 19 adds independent assurance.
[![\[OR\] \[MLRE\] \[34 Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c)
| **eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance** | | | |
| --- | --- | --- | --- |
| **C1** | **C2** | **C8** | **C14** |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a) | [![\[OR\] \[MLRE\] \[E2\] \[C2\] Five Stages of the "Plan" Phase](https://no-cache.hubspot.com/cta/default/3893111/132af509-6e86-4d7a-8997-70e40b8a3037.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/132af509-6e86-4d7a-8997-70e40b8a3037) | [![\[OR\] \[MLRE\] \[E2\] \[C8\] Five Stages of the "Implement" Phase](https://no-cache.hubspot.com/cta/default/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b) | [![\[OR\] \[MLRE\] \[E2\] \[C14\] Five Stages of the "Sustain" Phase](https://no-cache.hubspot.com/cta/default/3893111/b3074256-e267-4914-96ff-2907cb4185be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3074256-e267-4914-96ff-2907cb4185be) |
| | **"Sustain" Phase of the Operational Resilience Planning Methodology** | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | **C14** | **C15** | **C16** | **C17** | **C18** | **C19** |
| | [![\[OR\] \[MLRE\] \[E2\] \[C14\] Five Stages of the "Sustain" Phase](https://no-cache.hubspot.com/cta/default/3893111/b3074256-e267-4914-96ff-2907cb4185be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3074256-e267-4914-96ff-2907cb4185be) | [![\[OR\] \[MLRE\] \[E2\] \[C15\] Introducing Cultural Change Management](https://no-cache.hubspot.com/cta/default/3893111/d235f6ae-3c9e-4d0e-9b78-3d608dea680e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d235f6ae-3c9e-4d0e-9b78-3d608dea680e) | [![\[OR\] \[MLRE\] \[E2\] \[C16\] Developing A Communication Strategy](https://no-cache.hubspot.com/cta/default/3893111/9ea889cc-aed0-4f6a-bc3c-0eb955401032.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9ea889cc-aed0-4f6a-bc3c-0eb955401032) | [![\[OR\] \[MLRE\] \[E2\] \[C17\] Implementing Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/f95b47d6-7233-491b-ae23-3415a76d96e8.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f95b47d6-7233-491b-ae23-3415a76d96e8) | [![\[OR\] \[MLRE\] \[E2\] \[C18\] Providing Self-Assessment](https://no-cache.hubspot.com/cta/default/3893111/b21a9dd1-adcc-46d4-9afc-df879e7c0336.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b21a9dd1-adcc-46d4-9afc-df879e7c0336) | [![\[OR\] \[MLRE\] \[E2\] \[C19\] Conducting Independent Quality Reviews](https://no-cache.hubspot.com/cta/default/3893111/49efb618-a3da-4326-98a0-73442c498044.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/49efb618-a3da-4326-98a0-73442c498044) |
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