---
title: "[OR] [MLRe] [E2] [C17] Implementing Training and Awareness of OR Sustain Phase for Malaysian Life Reinsurance Group Berhad"
description: How MLRe trains the Board, service owners, crisis teams and all staff on operational resilience, with HR support and measures of effectiveness.
image: https://blog.bcm-institute.org/hubfs/MLRE%20Graphic%20Folder/MLRE%20E2%20Morepost/%5BOR%5D%20%5BMLRE%5D%20%5BE2%5D%20%5BP3%5D%20%5BS3%5D%20C17%5D%20Implementing%20Training%20and%20Awareness.jpg
---
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###### Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance
![\[BB\] \[Ins\] Luxury Boardroom at Dusk](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20Insurance/BB%20Insurance%20V2%202026/%5BBB%5D%20%5BIns%5D%20Luxury%20Boardroom%20at%20Dusk.png?width=1677&height=938&name=%5BBB%5D%20%5BIns%5D%20Luxury%20Boardroom%20at%20Dusk.png "[BB] [Ins] Luxury Boardroom at Dusk")
# \[OR\] \[MLRe\] \[E2\] \[C17\] Implementing Training and Awareness of OR Sustain Phase for Malaysian Life Reinsurance Group Berhad
[![\[OR\] \[MLRE\] \[Full Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30)People need knowledge and practice, not just information, to act well in a disruption. This chapter covers Stage 3 of the Sustain phase: **Implement Training and Awareness** at Malaysian Life Reinsurance Group Berhad (MLRe).
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/cb75235d-2be6-4726-bc1f-bdd0d8a6a6a3)[![\[Logo\] \[OR\] Certification Transparent](https://no-cache.hubspot.com/cta/default/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768)
[Dr Goh Moh Heng](https://blog.bcm-institute.org/or-v2/author/dr-goh-moh-heng) Nov 13, 2026
### [![x \[OR\] \[MLRE\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba)
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/cb75235d-2be6-4726-bc1f-bdd0d8a6a6a3)
### Implementing Training and Awareness
[![\[OR\] \[MLRE\] \[E2\] \[C17\] Implementing Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/f95b47d6-7233-491b-ae23-3415a76d96e8.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f95b47d6-7233-491b-ae23-3415a76d96e8)People need knowledge and practice, not just information, to act well in a disruption. This chapter covers Stage 3 of the Sustain phase: **Implement Training and Awareness** at Malaysian Life Reinsurance Group Berhad (MLRe).
## What are Training and Awareness?
**Awareness** makes people notice and understand what operational resilience is, why it matters, and what is expected of them. **Training** builds the skills to carry out specific tasks, such as running a scenario exercise, using a workaround procedure, or managing a crisis team. Both are needed, in different amounts for different roles.
## How to Implement Training and Awareness
### 1. Identify who should be trained
| **Group** | **What they need** |
| --- | --- |
| **Board and senior management** | **Their oversight duties, risk appetite and tolerance decisions, how to challenge scenario results, crisis decision-making** |
| **Service owners** | **Mapping dependencies, setting and monitoring tolerances, running scenario tests, reporting** |
| **OR team and BCM coordinators** | **Methodology, tools, facilitation of exercises, lessons-learned process** |
| **Crisis and incident teams** | **Roles, escalation, communication, simulations** |
| **Specialist staff (Underwriting, Claims, Actuarial, Finance, Investments, IT)** | **Workarounds, manual procedures, how their work links to critical services** |
| **All employees and new joiners** | **Basic awareness, what to do in a disruption, how to report** |
| **Key suppliers (where appropriate)** | **MLRe's expectations, contact points, participation in tests** |
### 2. Develop a training and awareness plan
First, assess current awareness through a short survey or interviews. Then build a plan that closes the gaps, with objectives, audiences, content, delivery methods, schedule and measures of success. Combine formats: short e-learning for all, workshops for service owners, tabletop exercises for management and the Board, and specialist courses for the OR team.
### 3. Collaborate with Human Resources
Work with HR and corporate training to document training policies and procedures, schedule sessions, track attendance, include resilience in onboarding, and, where suitable, in role descriptions and appraisals. Certification such as professional OR qualifications for the OR team is worth considering.
### 4. Involve the Board and senior management
Invite the Board and senior management to briefings and exercises, and obtain their endorsement of the plan. Their attendance sets the tone. Hold periodic briefings for business unit leaders.
### 5. Inform employees at all levels
- Collect employee views and use them in messages.
- Send regular short updates by email, intranet or internal channels.
- Hold periodic briefings and Q&A sessions.
- Survey staff who are not directly involved in the programme.
- Keep messages brief and practical.
## Measuring Effectiveness
- Percentage of target staff trained, by group.
- Assessment or quiz results, and awareness survey scores over time.
- Performance in exercises (for example, time taken to escalate).
- Number of near misses reported after awareness campaigns.
## Practical Tips
- Use MLRe's own scenarios and services in the content; generic material is quickly forgotten.
- Repeat key messages; once a year is not enough.
- Refresh training after major changes or incidents.
## [![\[Banner\] \[Summing\] \[OR\] \[E2\] \[C17\] Implementing Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/d36ade86-45c4-448a-a419-528d9ced72e6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d36ade86-45c4-448a-a419-528d9ced72e6)Summary
Training and awareness turn plans into capability. Chapter 18 checks, through self-assessment, how well it is working.
[![\[OR\] \[MLRE\] \[34 Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c)
| **eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance** | | | |
| --- | --- | --- | --- |
| **C1** | **C2** | **C8** | **C14** |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a) | [![\[OR\] \[MLRE\] \[E2\] \[C2\] Five Stages of the "Plan" Phase](https://no-cache.hubspot.com/cta/default/3893111/132af509-6e86-4d7a-8997-70e40b8a3037.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/132af509-6e86-4d7a-8997-70e40b8a3037) | [![\[OR\] \[MLRE\] \[E2\] \[C8\] Five Stages of the "Implement" Phase](https://no-cache.hubspot.com/cta/default/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b) | [![\[OR\] \[MLRE\] \[E2\] \[C14\] Five Stages of the "Sustain" Phase](https://no-cache.hubspot.com/cta/default/3893111/b3074256-e267-4914-96ff-2907cb4185be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3074256-e267-4914-96ff-2907cb4185be) |
| | **"Sustain" Phase of the Operational Resilience Planning Methodology** | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | **C14** | **C15** | **C16** | **C17** | **C18** | **C19** |
| | [![\[OR\] \[MLRE\] \[E2\] \[C14\] Five Stages of the "Sustain" Phase](https://no-cache.hubspot.com/cta/default/3893111/b3074256-e267-4914-96ff-2907cb4185be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3074256-e267-4914-96ff-2907cb4185be) | [![\[OR\] \[MLRE\] \[E2\] \[C15\] Introducing Cultural Change Management](https://no-cache.hubspot.com/cta/default/3893111/d235f6ae-3c9e-4d0e-9b78-3d608dea680e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d235f6ae-3c9e-4d0e-9b78-3d608dea680e) | [![\[OR\] \[MLRE\] \[E2\] \[C16\] Developing A Communication Strategy](https://no-cache.hubspot.com/cta/default/3893111/9ea889cc-aed0-4f6a-bc3c-0eb955401032.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9ea889cc-aed0-4f6a-bc3c-0eb955401032) | [![\[OR\] \[MLRE\] \[E2\] \[C17\] Implementing Training and Awareness](https://no-cache.hubspot.com/cta/default/3893111/f95b47d6-7233-491b-ae23-3415a76d96e8.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f95b47d6-7233-491b-ae23-3415a76d96e8) | [![\[OR\] \[MLRE\] \[E2\] \[C18\] Providing Self-Assessment](https://no-cache.hubspot.com/cta/default/3893111/b21a9dd1-adcc-46d4-9afc-df879e7c0336.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b21a9dd1-adcc-46d4-9afc-df879e7c0336) | [![\[OR\] \[MLRE\] \[E2\] \[C19\] Conducting Independent Quality Reviews](https://no-cache.hubspot.com/cta/default/3893111/49efb618-a3da-4326-98a0-73442c498044.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/49efb618-a3da-4326-98a0-73442c498044) |
## **Comments**
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