---
title: "[OR] [MLRe] [E2] [C14] Overview of the Sustain Phase for Malaysian Life Reinsurance Group Berhad"
description: "Overview of the Sustain phase of MLRe's OR methodology: five stages from culture to independent review that keep resilience current."
---

[OR v2](https://blog.bcm-institute.org/or-v2)

# [\[OR\] \[MLRe\] \[E2\] \[C14\] Overview of the Sustain Phase for Malaysian Life Reinsurance Group Berhad](https://blog.bcm-institute.org/or-v2/or-mlre-e2-c14-overview-of-the-sustain-phase-for-malaysian-life-reinsurance-group-berhad)

 Written by [Dr Goh Moh Heng](https://blog.bcm-institute.org/or-v2/author/dr-goh-moh-heng) | Nov 13, 2026, 7:34:09 AM

### The Sustain Phase of Malaysian Life Reinsurance’s Operational Resilience Planning Methodology

The Sustain phase makes operational resilience part of how Malaysian Life Reinsurance Group Berhad (MLRe) operates every day, rather than a standalone regulatory initiative. Frameworks, maps and tolerances decay unless people, habits and assurance keep them current.

## Why the Sustain Phase Matters

Bank Negara Malaysia's 2025 Discussion Paper on Operational Resilience stresses that resilience must be continuously improved, not periodically reviewed. Boards are accountable for outcomes, and testing must demonstrate real-world survivability. The Sustain phase gives MLRe the cultural, communication, training and assurance mechanisms to show this over time.

## The Five Stages of the Sustain Phase

| **Stage** | **Purpose** | **Chapter** |
| --- | --- | --- |
| **1. Introduce Cultural Change Management** | **Reinforce ownership of resilience across underwriting, claims, actuarial, IT and support functions** | **Chapter 15** |
| **2. Develop a Communication Strategy** | **Ensure consistent messaging to staff, senior management, the Board, cedants and regulators** | **Chapter 16** |
| **3. Implement Training and Awareness** | **Build competence in OR concepts, roles and responsibilities** | **Chapter 17** |
| **4. Provide Self-Assessment** | **Enable regular internal reviews against BNM expectations and internal standards** | **Chapter 18** |
| **5. Conduct Independent Quality Review** | **Provide objective assurance to the Board and supervisor** | **Chapter 19** |

## How the Stages Connect

Culture sets the attitudes; communication spreads the message; training builds the skills; self-assessment checks progress from the inside; and independent review confirms it from the outside. Findings from the reviews feed the next cycle of the Plan phase, so the methodology works as a loop rather than a one-off project.

## Outputs to Expect

- A culture programme with leadership sponsorship and indicators
- A communication plan covering internal and external audiences
- A training and awareness plan for the Board, service owners and all staff
- An annual self-assessment scorecard and action plan
- An independent review report and management response

## Looking Ahead

Chapter 20 concludes eBook 2 and sets out next steps toward eBook 3, where implementation is carried out for each critical business service.

 

| **eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance** |  |  |  |
| --- | --- | --- | --- |
| **C1** | **C2** | **C8** | **C14** |
|  |  |  |  |

 

|  | **"Sustain" Phase of the Operational Resilience Planning Methodology** |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- |
|  | **C14** | **C15** | **C16** | **C17** | **C18** | **C19** |
|  |  |  |  |  |  |  |

 

[View full post](https://blog.bcm-institute.org/or-v2/or-mlre-e2-c14-overview-of-the-sustain-phase-for-malaysian-life-reinsurance-group-berhad)

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