---
title: "[OR] [MLRe] [E2] [C10] Mapping Interconnections and Interdependencies of OR Implement Phase for Malaysian Life Reinsurance Group Berhad"
description: How MLRe maps the people, technology, data, facilities and third parties behind each critical business service to find single points of failure.
image: https://blog.bcm-institute.org/hubfs/MLRE%20Graphic%20Folder/MLRE%20E2%20Morepost/%5BOR%5D%20%5BMLRE%5D%20%5BE2%5D%20%5BP2%5D%20%5BS2%5D%20%5BC10%5D%20Mapping%20Interconnections%20and%20Interdependencies.jpg
---
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###### Building Organisational Resilience: An Operational Resilience Guide for Malaysian Life Reinsurance
![\[BB\] \[Ins\] Storm Claims Command Unit](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20Insurance/BB%20Insurance%20V2%202026/%5BBB%5D%20%5BIns%5D%20Storm%20Claims%20Command%20Unit.png?width=1677&height=938&name=%5BBB%5D%20%5BIns%5D%20Storm%20Claims%20Command%20Unit.png "[BB] [Ins] Storm Claims Command Unit")
# \[OR\] \[MLRe\] \[E2\] \[C10\] Mapping Interconnections and Interdependencies of OR Implement Phase for Malaysian Life Reinsurance Group Berhad
[![\[OR\] \[MLRE\] \[Full Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/6898dbc1-274c-4300-9b8e-97cdd96a7a30)Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/6072e46a-8b7a-441a-9257-0c17043af1f5)[![\[Logo\] \[OR\] Certification Transparent](https://no-cache.hubspot.com/cta/default/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/09ce1ea0-4d44-4deb-867f-2e2b1b867768)
[Dr Goh Moh Heng](https://blog.bcm-institute.org/or-v2/author/dr-goh-moh-heng) Nov 13, 2026
### [![x \[OR\] \[MLRE\] Legal Disclaimer Banner](https://no-cache.hubspot.com/cta/default/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/141492be-2bd8-434d-a664-dfdf2c7480ba)
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/6072e46a-8b7a-441a-9257-0c17043af1f5)
### Mapping Interconnections and Interdependencies
[![\[OR\] \[MLRE\] \[E2\] \[C10\] Mapping Interconnections and Interdependencies](https://no-cache.hubspot.com/cta/default/3893111/d9be2b0b-eec3-4157-abaf-d29c008b882d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d9be2b0b-eec3-4157-abaf-d29c008b882d)Once Malaysian Life Reinsurance Group Berhad (MLRe) knows its critical business services, it must understand everything those services rely on. This chapter covers Stage 2 of the Implement phase: **Map Interconnections and Interdependencies**.
## What is Mapping of Interconnections and Interdependencies?
### What are interconnections?
Interconnections are the links between a service and the people, processes, technology, facilities, information and third parties that deliver it. Interdependencies are the ways these links affect one another, so that a failure in one place spreads to others.
### Why map them?
- It shows where a single point of failure can stop several services at once.
- It lets MLRe set realistic impact tolerances and design scenario tests.
- It lets management answer regulators' questions about dependencies and third parties quickly.
- It reveals concentration risk, such as many services depending on one cloud provider.
## How to Map Interconnections and Interdependencies
### 1. Identify key stakeholders
Involve service owners and business unit leaders, IT, Procurement, Risk, and Information Security. Each knows a different part of the chain.
### 2. Conduct dependency analysis
For each critical service, trace the end-to-end chain.
- **Internal:** people and skills, processes, applications, data, infrastructure, premises, and other MLRe services.
- **External:** cedants and their data feeds, outsourced IT and cloud providers, data and software vendors, custodians and investment counterparties, retrocessionaires, banks and payment services, and regulatory reporting channels.
Ask for each link: "If this fails, what happens to the service, how fast, and is there an alternative?"
### 3. Document the mapping
Record results in a structured inventory and, for each critical service, in a diagram showing flow of data and work. An illustrative extract:
| **Critical service** | **People** | **Technology/data** | **Third parties** | **Facilities** |
| --- | --- | --- | --- | --- |
| **Claims recovery processing** | **Claims assessors, medical reviewers, finance** | **Claims administration system, cedant claim notifications, payment system** | **Cedant data transmission, bank, medical advisers** | **KL office, remote access** |
| **Treaty underwriting and renewal** | **Underwriters, actuaries, legal** | **Treaty administration, pricing and actuarial models, document store** | **Cloud and IT service provider, data vendors** | **KL office, remote access** |
| **Regulatory submissions** | **Finance, actuarial, compliance** | **General ledger, valuation data, reporting tools** | **BNM submission portal, external auditors** | **KL office** |
| **Investment operations** | **Investment team, operations** | **Portfolio and trading systems, market data** | **Custodians, brokers, data providers** | **KL office** |
The entries illustrate the format and likely dependencies; actual systems and suppliers must be confirmed by MLRe.
### 4. Establish communication channels
Set up a standing forum, for example, the OR Steering Committee supported by a dependency working group, so that changes to systems, suppliers or processes are communicated, and the map stays accurate. Agree how third parties will be contacted during disruptions.
### 5. Review and update regularly
Update the map when MLRe changes systems, outsources a function, signs a new provider or changes a service. Link updates to the change management process from Chapter 7.
## What to Look For
- **Single points of failure:** one system, one provider, one person.
- **Concentration:** multiple critical services on the same provider or site.
- **Hidden fourth parties:** your provider's providers.
- **Unsupported dependencies:** spreadsheets and manual workarounds that nobody owns.
## [![\[Banner\] \[Summing\] \[OR\] \[E2\] \[C10\] Map Interconnections and Interdependencies](https://no-cache.hubspot.com/cta/default/3893111/1495d277-5040-4704-b09a-469aa2306a3e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/1495d277-5040-4704-b09a-469aa2306a3e)Summary
A living map of interconnections gives MLRe the evidence base for the next stage. Chapter 11 uses it to establish impact tolerances.
[![\[OR\] \[MLRE\] \[34 Banner\] Building Organisational Resilience An Operational Resilience Guide for Malaysian Life Reinsurance ](https://no-cache.hubspot.com/cta/default/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cf0d3512-4dc7-4e6e-96a9-74e9c30a002c)
| **eBook 2: Implementing Operational Resilience for Malaysian Life Reinsurance** | | | |
| --- | --- | --- | --- |
| **C1** | **C2** | **C8** | **C14** |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/17a2eb25-208f-4500-9dea-4e79a6d9f06a) | [![\[OR\] \[MLRE\] \[E2\] \[C2\] Five Stages of the "Plan" Phase](https://no-cache.hubspot.com/cta/default/3893111/132af509-6e86-4d7a-8997-70e40b8a3037.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/132af509-6e86-4d7a-8997-70e40b8a3037) | [![\[OR\] \[MLRE\] \[E2\] \[C8\] Five Stages of the "Implement" Phase](https://no-cache.hubspot.com/cta/default/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b) | [![\[OR\] \[MLRE\] \[E2\] \[C14\] Five Stages of the "Sustain" Phase](https://no-cache.hubspot.com/cta/default/3893111/b3074256-e267-4914-96ff-2907cb4185be.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3074256-e267-4914-96ff-2907cb4185be) |
| | **"Implement" Phase of the Operational Resilience Planning Methodology** | | | | | |
| --- | --- | --- | --- | --- | --- | --- |
| | **C8** | **C9** | **C10** | **C11** | **C12** | **C13** |
| | [![\[OR\] \[MLRE\] \[E2\] \[C8\] Five Stages of the "Implement" Phase](https://no-cache.hubspot.com/cta/default/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f70329aa-1c8f-481a-b4df-ddcce98fab6b) | [![\[OR\] \[MLRE\] \[E2\] \[C9\] Identifying Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/eaa0e14a-bc50-4585-b237-8d8735375cf6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/eaa0e14a-bc50-4585-b237-8d8735375cf6) | [![\[OR\] \[MLRE\] \[E2\] \[C10\] Mapping Interconnections and Interdependencies](https://no-cache.hubspot.com/cta/default/3893111/d9be2b0b-eec3-4157-abaf-d29c008b882d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d9be2b0b-eec3-4157-abaf-d29c008b882d) | [![\[OR\] \[MLRE\] \[E2\] \[C11\] Establishing Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/fa0ab6e4-1232-4172-81b1-6c5fb42032e4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fa0ab6e4-1232-4172-81b1-6c5fb42032e4) | [![\[OR\] \[MLRE\] \[E2\] \[C12\] Performing Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/9c4c206a-db4d-4869-a6eb-2822ce24d200.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9c4c206a-db4d-4869-a6eb-2822ce24d200) | [![\[OR\] \[MLRE\] \[E2\] \[C13\] Improving Lessons Learned](https://no-cache.hubspot.com/cta/default/3893111/e31acbac-a832-4c5f-afd2-58bae19ecdb6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e31acbac-a832-4c5f-afd2-58bae19ecdb6) |
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