Sustain Phase Appendices
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- Introduce Change Management
- Develop Communication Strategy
- Implement Training and Awareness
- Provide Self-Assessment
- Conduct an Independent Quality Review
The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.
Appendix Y: Sustain Phase Evidence Pack Index
A structured evidence pack can support management review, regulatory engagement, self-assessment, and Independent Quality Review.
Section 1 — Governance
- Operational Resilience Policy
- Governance Framework
- Committee Terms of Reference
- Board Minutes
- Senior Management Minutes
- Operational Resilience Dashboard
Section 2 — Critical Business Services
- Critical Business Service Catalogue
- Service Ownership Records
- Service Maps
- Dependency Registers
- Vulnerability Records
Section 3 — Impact Tolerance
- Impact Tolerance Methodology
- Service-Level Tolerance Documentation
- Management Approval
- Review Records
- Breach and Near-Breach Records
Section 4 — Scenario Testing
- Annual Scenario Testing Plan
- Scenario Scripts
- Exercise Reports
- Observation Records
- Findings
- Retesting Evidence
Section 5 — Cultural Change
- Culture Assessment
- Employee Survey
- Leadership Communications
- Resilience Champion Records
- Cultural Metrics
Section 6 — Communication
- Communication Strategy
- Stakeholder Matrix
- Communication Calendar
- Incident Templates
- Regulatory Notification Procedures
Section 7 — Training
- Training Needs Analysis
- Competency Matrix
- Training Plan
- Completion Records
- Exercise Participation
- Competency Assessments
Section 8 — Self-assessment
- Assessment Framework
- Questionnaire
- Evidence Register
- Assessment Report
- Management Attestation
Section 9 — Independent Assurance
- Terms of Reference
- Review Plan
- Working Papers
- Independent Review Report
- Findings Register
- Closure Validation
Section 10 — Continuous Improvement
- Lessons Learned Register
- Management Action Plan
- Remediation Tracker
- Retesting Results
- Improvement Roadmap
"Plan" Phase of the OR Planning Methodology
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Analyse Gap |
Develop Strategy and Roadmap |
Confirm Risk Appetite |
Develop and Embed Governance |
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More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]
Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.
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If you have any questions, click to contact us.
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