Operational Resilience

[OR] [PM] [P3] [T] [S] Sustain Phase Maturity Assessment

Written by Moh Heng Goh | Aug 25, 2026, 8:29:14 AM

Sustain Phase Appendices

:

    • Introduce Change Management
    • Develop Communication Strategy 
    • Implement Training and Awareness
    • Provide Self-Assessment
    • Conduct an Independent Quality Review

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix S: Sustain Phase Maturity Assessment 

 

Dimension

Level 1

Level 2

Level 3

Level 4

Level 5

Culture

Reactive

Basic awareness

Defined behaviours

Embedded

Adaptive

Communication

Incident-driven

Developing

Structured

Measured

Predictive

Training

Informal

Basic

Role-based

Competency-managed

Continuously optimised

Self-assessment

Ad hoc

Developing

Defined

Evidence-based

Integrated and predictive

Independent Review

Limited

Periodic

Formal

Risk-based

Continuous assurance

Improvement

Reactive

Action-based

Structured

Measured

Enterprise-wide continuous improvement

Overall Maturity Interpretation

Level 1 — Initial
Operational resilience is largely reactive.

Level 2 — Developing
Core Sustain capabilities are emerging.

Level 3 — Defined
Sustain processes are formally established.

Level 4 — Managed
Performance is measured and actively governed.

Level 5 — Optimised
Operational resilience is embedded into strategy and continuously improved.

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity Analyse Gap Develop Strategy and Roadmap Confirm Risk Appetite Develop and Embed Governance  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

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