Sustain Phase Appendices
- Introduce Change Management
- Develop Communication Strategy
- Implement Training and Awareness
- Provide Self-Assessment
- Conduct an Independent Quality Review
The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.
Appendix I: Annual Training and Awareness Plan
|
Period |
Training Activity |
Audience |
Method |
Assessment |
Owner |
|
Q1 |
OR Awareness |
All employees |
E-learning |
Knowledge check |
HR / OR |
|
Q1 |
Executive OR Briefing |
Board / Executives |
Workshop |
Discussion |
OR Lead |
|
Q2 |
Service Mapping Workshop |
Service Owners |
Workshop |
Practical exercise |
OR Team |
|
Q2 |
Incident Escalation Exercise |
Operational Teams |
Tabletop |
Observation |
BCM / OR |
|
Q3 |
Crisis Simulation |
Crisis Team |
Simulation |
Performance review |
Crisis Manager |
|
Q3 |
Third-Party Scenario |
TPRM / Supplier |
Exercise |
Exercise report |
TPRM |
|
Q4 |
Lessons Learned Workshop |
Relevant Teams |
Workshop |
Action plan |
OR Lead |
|
Q4 |
Competency Review |
Key Roles |
Assessment |
Competency rating |
HR / OR |
"Plan" Phase of the OR Planning Methodology
| Assess Capability and Maturity | Analyse Gap | Develop Strategy and Roadmap | Confirm Risk Appetite | Develop and Embed Governance | |
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More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]
Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.
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