Operational Resilience

[OR] [PM] [P3] [T] [TOC] Practical Tools for Sustain Phase

Written by Moh Heng Goh | Aug 25, 2026, 12:10:36 PM

A Practitioner’s Guide to the “Sustain” Phase

Practical Tools for the Sustain Phase

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Master Checklist Resilience Culture Assessment Template Desired Resilience Behaviour Framework Operational Resilience Communication Strategy Template Stakeholder Communication Matrix Annual Communication Plan
Training Needs Analysis Template Operational Resilience Competency Matrix Annual Training and Awareness Plan Self-assessment Questionnaire Self-assessment Scoring Framework Operational Resilience Evidence Register
Independent Quality Review Terms of Reference Independent Quality Review Checklist Findings and Corrective Action Register Operational Resilience KPI, KRI and KCI Catalogue Operational Resilience Management Dashboard Template  Annual Operational Resilience Programme Calendar
Sustain Phase Maturity Assessment Sustain Phase Readiness Assessment Management Attestation Template Operational Resilience Change Impact Assessment Lessons Learned Register Operational Resilience RACI Matrix
Sustain Phase Evidence Pack Index Glossary of Key Operational Resilience Terms Operational Resilience Body of Knowledge Mapping Final Sustain Phase Management Review Checklist  Complete Sustain Phase Implementation Cycle Table of Contents; Sustain Phase
 
           

 

These appendices are intended to provide the practical templates, checklists, registers, assessment tools, and governance aids required to convert the Sustain Phase from conceptual guidance into an operational management programme.

"Sustain" Phase of the OR Planning Methodology

 

Introduce Cultural Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct an Independent Quality Review  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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