---
title: [OR] [PM] [P3] [T] [P] Operational Resilience KPI, KRI and KCI Catalogue
description: [OR] [PM] [P3] [T] [P] Operational Resilience KPI, KRI and KCI Catalogue
---

[Operational Resilience](https://blog.bcm-institute.org/operational-resilience)

# [\[OR\] \[PM\] \[P3\] \[T\] \[P\] Operational Resilience KPI, KRI and KCI Catalogue](https://blog.bcm-institute.org/operational-resilience/or-pm-p3-t-p-operational-resilience-kpi-kri-and-kci-catalogue)

 Written by [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) | Aug 22, 2026, 1:15:26 PM

### Sustain Phase Appendices

The appendices bring the concepts discussed in A Practitioner’s Guide to the “Sustain” Phase into practical application.

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

#### Appendix P: Operational Resilience KPI, KRI and KCI Catalogue 

##### **Key Performance Indicators**

 

| **KPI** | **Purpose** |
| --- | --- |
| **% of critical business services reviewed** | **Measure completion of annual review** |
| **% of scenario tests completed** | **Measure testing programme delivery** |
| **% of training completed** | **Measure training delivery** |
| **% of remediation closed on time** | **Measure action management** |
| **% of supplier reviews completed** | **Measure third-party programme delivery** |

##### **Key Risk Indicators**

 

| **KRI** | **Purpose** |
| --- | --- |
| **Number of impact tolerance near breaches** | **Identify increasing resilience exposure** |
| **Number of unresolved single points of failure** | **Identify concentration risk** |
| **Number of repeated incidents** | **Identify recurring weakness** |
| **Number of overdue high-risk actions** | **Identify governance concern** |
| **Number of critical suppliers without tested recovery** | **Identify third-party exposure** |

##### **Key Control Indicators**

 

| **KCI** | **Purpose** |
| --- | --- |
| **% of maps updated following the change** | **Measure mapping control** |
| **% of critical suppliers tested** | **Measure supplier assurance** |
| **% of emergency communication tests passed** | **Measure communication resilience** |
| **% of critical roles with trained deputies** | **Measure key-person resilience** |
| **% of closure actions independently validated** | **Measure remediation control** |

#### "Sustain" Phase of the OR Planning Methodology

| **Introduce Cultural Change** | **Develop Communication Strategy** | **Implement Training and Awareness** | **Provide Self-assessment** | **Conduct an Independent Quality Review** |   |
| --- | --- | --- | --- | --- | --- |
|  |  |  |  |  |   |

#### More Information About Blended Learning OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\]

 

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

|  |  |  |
| --- | --- | --- |
|  |  |  |
|  | If you have any questions, click to contact us. |  |
|  |  |  |

 

[View full post](https://blog.bcm-institute.org/operational-resilience/or-pm-p3-t-p-operational-resilience-kpi-kri-and-kci-catalogue)

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