The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.
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KPI |
Purpose |
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% of critical business services reviewed |
Measure completion of annual review |
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% of scenario tests completed |
Measure testing programme delivery |
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% of training completed |
Measure training delivery |
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% of remediation closed on time |
Measure action management |
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% of supplier reviews completed |
Measure third-party programme delivery |
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KRI |
Purpose |
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Number of impact tolerance near breaches |
Identify increasing resilience exposure |
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Number of unresolved single points of failure |
Identify concentration risk |
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Number of repeated incidents |
Identify recurring weakness |
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Number of overdue high-risk actions |
Identify governance concern |
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Number of critical suppliers without tested recovery |
Identify third-party exposure |
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KCI |
Purpose |
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% of maps updated following the change |
Measure mapping control |
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% of critical suppliers tested |
Measure supplier assurance |
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% of emergency communication tests passed |
Measure communication resilience |
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% of critical roles with trained deputies |
Measure key-person resilience |
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% of closure actions independently validated |
Measure remediation control |
| Introduce Cultural Change | Develop Communication Strategy | Implement Training and Awareness | Provide Self-assessment | Conduct an Independent Quality Review | |
Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.
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If you have any questions, click to contact us. |
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