The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.
An identifiable service or outcome delivered to a customer, stakeholder, market participant, or other recipient through a combination of organisational resources.
A business service whose disruption could result in unacceptable harm to customers, stakeholders, markets, the organisation, or the wider community.
The individual accountable for the end-to-end resilience of a business service.
A relationship or linkage between resources, systems, processes, organisations, or services.
A relationship in which the operation of one resource, process, service, or organisation depends upon another.
The process of identifying and documenting the people, processes, technology, facilities, information, and third parties required to deliver a critical business service.
A resource relied upon by more than one critical business service.
A dependency whose failure could materially disrupt a critical business service because no effective alternative exists.
Exposure arising from excessive reliance on a limited number of resources, suppliers, technologies, locations, or individuals.
The maximum level of disruption to a critical business service that can be tolerated before unacceptable harm occurs.
The target time within which an activity, process, application, or resource should be restored following disruption.
The maximum acceptable amount of data loss measured in time.
The maximum period after which the adverse effects of not providing a product, service, or performing an activity become unacceptable.
A reduction in service capacity, quality, accessibility, or performance rather than a complete loss of service.
A credible disruption scenario designed to significantly challenge the organisation’s operational resilience capability.
The structured testing of a critical business service under severe but plausible disruption to determine whether it can remain within its impact tolerance.
Information introduced during an exercise to advance the scenario requires participants to respond or make decisions.
Testing that considers the complete delivery chain for a critical business service, including internal and external dependencies.
A weakness that may reduce the organisation’s ability to maintain or recover a critical business service.
The difference between the required resilience capability and the current capability.
An observation, weakness, insight, or improvement opportunity identified through testing, incidents, near misses, audit, or review.
A lesson that has resulted in an implemented and validated improvement.
An action designed to address the cause of an identified weakness.
An action intended to prevent a similar weakness from occurring elsewhere or recurring in the future.
The process of implementing actions to reduce or remove an identified resilience weakness.
Testing conducted after remediation to verify that the improvement is effective.
A structured process for identifying the underlying causes of a weakness, failure, or incident.
The amount and type of risk an organisation is willing to accept in pursuit of its objectives.
The ability of an organisation to anticipate, prepare for, respond to, and adapt to, and recover and learn from operational disruption while continuing to deliver its critical business services within acceptable levels of impact.
A structured methodology comprising the Plan, Implement, and Sustain phases for establishing, implementing, maintaining, and improving operational resilience.
| Identify Critical Business Services | Map Interconnection and Interdependencies | Set Impact Tolerance | Conduct Scenario Testing | Improve Lesson Learned | |
Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.
|
If you have any questions, click to contact us. |
||
|
|