[OR] [PM] [P2] [Appendix] [N] Operational Resilience Implementation Dashboard

Implement Phase Appendices

These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the Implement Phase:

• Identify Critical Business Services
• Map Interconnections and Interdependencies
• Set Impact Tolerance
• Conduct Scenario Testing
• Improve Lessons Learned

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix N:  Operational Resilience Implementation Dashboard

N.1 Executive Dashboard

N.2 Key Risk Indicators

Possible KRIs include:

• number of impact tolerance breaches;
• number of near-tolerance events;
• number of critical single points of failure;
• number of unresolved shared dependency risks;
• number of critical third parties without a tested recovery capability;
• number of overdue critical actions;
• number of repeated scenario findings;
• number of critical systems with recovery targets exceeding service tolerances.

N.3 Key Performance Indicators

Possible KPIs include:

• percentage of CBS with current dependency maps;
• percentage of tolerance reviews completed on time;
• percentage of planned scenario tests completed;
• percentage of findings closed within the target;
• percentage of significant actions successfully retested;
• percentage of critical suppliers participating in resilience exercises.

"Implement" Phase of the OR Planning Methodology