Operational Resilience

[OR] [PM] [P2] [Appendix] [M] Implement Phase RACI Matrix

Written by Moh Heng Goh | Aug 28, 2026, 4:08:05 AM

Implement Phase Appendices

T hese appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the Implement Phase:

    • Identify Critical Business Services
    • Map Interconnections and Interdependencies
    • Set Impact Tolerance
    • Conduct Scenario Testing
    • Improve Lessons Learned

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

 

Appendix M:  Implement Phase RACI Matrix

 

 

Activity

Board / Senior Management

Service Owner

Operational Resilience

Resource Owner

Risk / Compliance

Internal Audit

Approve methodology

A

C

R

C

C

I

Identify Critical Business Services

A

R

C

C

C

I

Define service boundaries

I

A/R

C

C

C

I

Map dependencies

I

A

C

R

C

I

Identify vulnerabilities

I

A/R

R

R

C

I

Set impact tolerance

A

R

C

C

C

I

Approve impact tolerance

A

C

C

I

C

I

Develop scenarios

I

C

A/R

R

C

I

Conduct scenario testing

I

R

A/R

R

C

I

Assess tolerance performance

I

A

R

C

C

I

Record lessons

I

R

R

R

C

I

Implement remediation

I

A

C

R

C

I

Approve risk acceptance

A

R

C

C

C

I

Retest improvements

I

R

A/R

R

C

I

Independent assurance

I

C

C

C

C

A/R

R = Responsible
A = Accountable
C = Consulted
I = Informed

"Implement" Phase of the OR Planning Methodology

Identify Critical Business Services Map Interconnection and Interdependencies Set Impact Tolerance Conduct Scenario Testing Improve Lesson Learned  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

If you have any questions, click to contact us.

 
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