[OR] [PM] [P2] [Appendix] [K] Lessons Learned Register

Implement Phase Appendices

These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the Implement Phase:

• Identify Critical Business Services
• Map Interconnections and Interdependencies
• Set Impact Tolerance
• Conduct Scenario Testing
• Improve Lessons Learned

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix K:  Lessons Learned Register

Sources May Include

• scenario testing;
• actual incidents;
• near misses;
• audit;
• Business Continuity exercises;
• Disaster Recovery testing;
• cyber exercises;
• third-party disruptions; and
• operational performance reviews.

Suggested Categories

• governance;
• people;
• process;
• technology;
• facility;
• information;
• third party;
• communication;
• capacity;
• escalation;
• decision-making; and
• recovery.

"Implement" Phase of the OR Planning Methodology