[OR] [PM] [P2] [Appendix] [G] Impact Tolerance Statement Template

Written by Moh Heng Goh | Aug 28, 2026, 3:50:52 AM

Implement Phase Appendices

These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the Implement Phase:

Identify Critical Business Services
Map Interconnections and Interdependencies
Set Impact Tolerance
Conduct Scenario Testing
Improve Lessons Learned

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

Appendix G: Impact Tolerance Statement Template

Part 1: Standard Structure

For [Critical Business Service], disruption should not exceed [maximum duration], service capacity should not fall below [minimum capacity] for more than [duration], and no more than [customer/transaction / geographic threshold] should be materially affected before unacceptable harm occurs.

Part 2: Impact Tolerance Record

Field	Details
CBS Reference
Critical Business Service
Service Owner
Maximum Disruption Duration
Minimum Service Capacity
Customer Threshold
Transaction Threshold
Geographic Threshold
Financial Threshold
Other Relevant Measure
Key Assumptions
Current Capability
Resilience Gap
Approval Authority
Approval Date
Review Date

"Implement" Phase of the OR Planning Methodology

Identify Critical Business Services	Map Interconnection and Interdependencies	Set Impact Tolerance	Conduct Scenario Testing	Improve Lesson Learned

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

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