---
title: [OR] [PM] [P2] [T] [F] Impact Tolerance Assessment Template
description: [OR] [PM] [P2] [Appendix] [F] Impact Tolerance Assessment Template
---

[Operational Resilience](https://blog.bcm-institute.org/operational-resilience)

# [\[OR\] \[PM\] \[P2\] \[T\] \[F\] Impact Tolerance Assessment Template](https://blog.bcm-institute.org/operational-resilience/or-pm-p2-appendix-f-impact-tolerance-assessment-template)

 Written by [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) | Aug 28, 2026, 3:49:55 AM

### Implement Phase Appendices

These appendices provide practical templates, checklists, registers, and implementation tools to support the five stages of the **Implement Phase**:

The templates should be adapted to reflect the organisation’s size, complexity, regulatory environment, risk profile, governance structure, and operational resilience maturity.

#### Appendix F:  Impact Tolerance Assessment Template

 

**Part 1: Service Information**

| **Field** | **Details** |
| --- | --- |
| **CBS Reference** |   |
| **Critical Business Service** |   |
| **Service Owner** |   |
| **Assessment Date** |   |

 

##### ****Part 2:** Impact Assessment**

| **Duration** | **Customer Impact** | **Financial Impact** | **Regulatory Impact** | **Operational Impact** | **Safety / Systemic Impact** | **Overall Severity** |
| --- | --- | --- | --- | --- | --- | --- |
| **0–30 minutes** |   |   |   |   |   |   |
| **30 minutes–2 hours** |   |   |   |   |   |   |
| **2–4 hours** |   |   |   |   |   |   |
| **4–8 hours** |   |   |   |   |   |   |
| **8–24 hours** |   |   |   |   |   |   |
| **More than 24 hours** |   |   |   |   |   |   |

 

##### ****Part 3: Service Degradation****

| **Service Capacity** | **Expected Impact** | **Acceptable?** | **Maximum Duration** |
| --- | --- | --- | --- |
| **100%** |   |   |   |
| **75%** |   |   |   |
| **50%** |   |   |   |
| **25%** |   |   |   |
| **0%** |   |   |   |

 

##### ****Part 4:** Impact Tolerance Decision**

**Maximum Tolerable Disruption:**

|     |
| --- |

**Minimum Service Capacity:**

|     |
| --- |

**Customer / Transaction Threshold:**

|     |
| --- |

**Supporting Rationale:**

|     |
| --- |

#### "Implement" Phase of the OR Planning Methodology

| **Identify Critical Business Services** | **Map Inter-connection and Inter-dependencies** | **Set Impact Tolerance** | **Conduct Scenario Testing** | **Improve Lesson Learned** |   |
| --- | --- | --- | --- | --- | --- |
|  |  |  |  |  |   |

#### More Information About Blended Learning OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

|  |  |  |
| --- | --- | --- |
|  |  |  |
|  | If you have any questions, click to contact us. |  |
|  |  |  |

 

[View full post](https://blog.bcm-institute.org/operational-resilience/or-pm-p2-appendix-f-impact-tolerance-assessment-template)

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