Operational Resilience

[OR] [PM] [P1] [T] [Y] Escalation Matrix

Written by Moh Heng Goh | Aug 27, 2026, 10:47:39 AM

A Practitioner’s Guide to the “Plan” Phase

Practical Tools for the Plan Phase


A Practitioner’s Guide to the “Plan” Phase into practical application.

The appendices provide practical tools, templates, assessment structures, and implementation aids to support the Plan Phase of the Operational Resilience Planning Methodology.

They are designed to help practitioners translate the concepts described in Chapters 1 to 8 into structured organisational activities.

The appendices may be adapted to reflect:

  • organisational size

  • industry;

  • regulatory requirements;

  • risk profile;

  • existing governance;

  • existing resilience capabilities; and

  • internal terminology.

The templates should therefore be treated as practical starting points rather than rigid requirements.

The key objective is consistency, traceability, and evidence-based implementation.

Appendix Y:  Escalation Matrix 
 

Trigger

Initial Owner

Escalation Forum

Maximum Escalation Time

Required Action

Risk Appetite Breach

Risk Owner

OR Steering Committee

   

Critical Incident

Incident Owner

Crisis / Executive Management

   

Major Scenario Failure

Service Owner

OR Steering Committee

   

Overdue High-Risk Remediation

Action Owner

Executive Management

   

Regulatory Concern

Compliance / Risk

Executive / Board

   

Critical Supplier Failure

TPRM / Business Owner

Crisis / Executive

   

 

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity Analyse Gap Develop Strategy and Roadmap Confirm Risk Appetite Develop and Embed Governance  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

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