Operational Resilience

[OR] [PM] [P1] [T] [D] Maturity Assessment Scoring Guide

Written by Moh Heng Goh | Aug 27, 2026, 8:29:39 AM

A Practitioner’s Guide to the “Plan” Phase

Practical Tools for the Plan Phase


A Practitioner’s Guide to the “Plan” Phase into practical application.

The appendices provide practical tools, templates, assessment structures, and implementation aids to support the Plan Phase of the Operational Resilience Planning Methodology.

They are designed to help practitioners translate the concepts described in Chapters 1 to 8 into structured organisational activities.

The appendices may be adapted to reflect:

  • organisational size

  • industry;

  • regulatory requirements;

  • risk profile;

  • existing governance;

  • existing resilience capabilities; and

  • internal terminology.

The templates should therefore be treated as practical starting points rather than rigid requirements.

The key objective is consistency, traceability, and evidence-based implementation.

Appendix D:  Maturity Assessment Scoring Guide  
 

Score

Maturity Level

General Interpretation

1

Initial

Capability largely informal or absent

2

Developing

Capability emerging but inconsistent

3

Defined

Capability formally established

4

Managed

Capability integrated and measured

5

Optimised

Capability embedded and continuously improved

Suggested scoring guidance:

    • use evidence to support ratings;
    • avoid averaging away material weaknesses;
    • document assessor rationale;
    • validate ratings with relevant stakeholders;
    • use management challenge where required.

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity Analyse Gap Develop Strategy and Roadmap Confirm Risk Appetite Develop and Embed Governance  
 

 

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule.  They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.

 

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