[OR] [PM] [P1] [T] [C] Operational Resilience Maturity Model

A Practitioner’s Guide to the “Plan” Phase

Practical Tools for the Plan Phase

A Practitioner’s Guide to the “Plan” Phase into practical application.

The appendices provide practical tools, templates, assessment structures, and implementation aids to support the Plan Phase of the Operational Resilience Planning Methodology.

They are designed to help practitioners translate the concepts described in Chapters 1 to 8 into structured organisational activities.

The appendices may be adapted to reflect:

organisational size
industry;
regulatory requirements;
risk profile;
existing governance;
existing resilience capabilities; and
internal terminology.

The templates should therefore be treated as practical starting points rather than rigid requirements.

The key objective is consistency, traceability, and evidence-based implementation.

Appendix C: Operational Resilience Maturity Model

Level 1 — Initial

Characteristics:

activities are informal;
practices are reactive;
responsibilities are unclear;
documentation is limited;
implementation varies by individual;
governance is minimal.

Level 2 — Developing

Characteristics:

basic processes exist;
implementation is partial;
some ownership is defined;
documentation is emerging;
coordination remains limited;
management awareness is increasing.

Level 3 — Defined

Characteristics:

formal policies exist;
responsibilities are documented;
methodologies are standardised;
implementation is consistent;
governance is established;
reporting is regular.

Level 4 — Managed

Characteristics:

capabilities are integrated;
performance is measured;
risk-based decisions are made;
cross-functional governance is effective;
scenario testing is mature;
remediation is actively managed.

Level 5 — Optimised

Characteristics:

resilience is embedded in strategy;
capabilities are continuously improved;
predictive indicators are used;
data is integrated;
assurance is mature;
organisational learning is strong.

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity	Analyse Gap	Develop Strategy and Roadmap	Confirm Risk Appetite	Develop and Embed Governance

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.