Mapping is identifying, documenting and understanding the activities involved in delivering critical business services.
Organisations must capture the key resources and dependencies that contribute to providing each critical business service to understand the possible threats to operational resilience.
Mapping incorporates identifying interdependencies and interconnections, including people, processes, information, technology, facilities, and third-party service providers.
The mapping process enables an organisation to have sufficient details to:
When mapping the "Processes," the relationship with key resources should be considered:
Mapping operational resilience dependencies and connections is essential for understanding the interdependencies between business units, systems, processes, and external stakeholders. The following actions are involved:
Engage with business unit leaders, IT managers, risk management teams, and other relevant stakeholders to identify and involve the key departments and individuals responsible for critical business functions.
Establish effective communication channels to facilitate ongoing collaboration and information sharing among stakeholders. This ensures a common understanding of dependencies and enables efficient coordination during disruptions.
Continuously review and update the dependency mapping to reflect the organisational structure, processes, or external relationship changes. This ensures the accuracy and relevance of the mapping information.
Definition | Explanation | Definition | ||
Mapping |
is identifying, documenting and understanding the activities involved in delivering critical business services.
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Processes and Resources | This includes the processes and their relationship with key resources:
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Inter-dependencies | are the internal and external dependencies on people, processes, technology, and other resources (including those involving third parties) for each critical business service. | |||
Inter-connections |
are the linking of an organisation's network with products, services, equipment or facilities not belonging to the originating organisation's network. The term may refer to a connection between the organisation's facilities and the equipment belonging to its customer or a connection between two or more parties. |
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Mapping Inter-connections and Inter-dependencies | These are the steps for the mapping process for operational resilience, which involves identifying dependencies and connections between people, processes, information, technology, facilities, and third-party service providers required to deliver each critical business service. | |||
Identify Important Business Services | Map Processes and Resources |
Set Impact Tolerance |
Conduct Scenario Testing | Improve Lesson Learnt | |
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To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.
If you have any questions, click to contact us. |
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