Operational Resilience

[Sustain] [OR] [P3-S2] Crafting Communication for Operational Resilience: A Roadmap for Success

Written by Moh Heng Goh | Jan 28, 2024 8:23:06 AM

Crafting Communication for Operational Resilience: A Roadmap for Success

Operational resilience hinges on clear, timely, and effective communication. In the face of disruptions, ensuring everyone from the boardroom to the frontline is informed, engaged, and ready to act is paramount.

But how do you build a communication strategy that truly supports your organization's operational resilience efforts?

This blog explores the "Develop a Communication Strategy" module of a professional training program, offering key takeaways and practical insights for professionals like you.

Why Communication Matters

Imagine a storm brewing on the horizon. Without clear warnings and coordinated responses, your business could be swept away.

Operational resilience is that sturdy lighthouse guiding your organization through turbulent times.  And at the heart of that lighthouse? Communication.

An effective communication strategy ensures your team is:

  • Informed: Everyone understands the situation, the risks, and the action plan.
  • Engaged: Stakeholders feel invested and empowered to contribute to the response.
  • Prepared: Clear instructions and consistent messaging prevent confusion and enable rapid action.

Building Your OR Communication Roadmap

Our training module provides a roadmap for crafting a communication strategy tailored to your organization's needs. We cover:

  • Internal and External Communication: Addressing your team and the broader world with distinct yet aligned messaging.
  • Leveraging Existing Frameworks: Integrating your operational resilience communication into existing crisis management and business continuity plans.
  • Appointing Communication Champions: Identifying and empowering individuals to spearhead internal and external communication efforts.
  • Crafting Compelling Content: Tailoring messages to audiences and channels using clear, concise, and action-oriented language.
  • Cross-functional collaboration: Building bridges between audit, compliance, and legal departments to ensure seamless information flow during disruptions.

Beyond the Module

Our training goes beyond theory, offering practical tools and insights:

  • Real-world examples: Learn from case studies and industry best practices to inform your own strategy.
  • Interactive exercises: Put your newfound knowledge into practice through simulations and scenario planning.
  • Networking opportunities: Connect with peers and experts to share experiences and build your network of support.

This blog post aims to engage professionals interested in operational resilience with a concise and informative overview of the "Develop a Communication Strategy" module. It highlights the importance of communication, the key takeaways from the training, and the potential benefits for participants.

Remember, communication is the cornerstone of operational resilience. By investing in your communication strategy, you invest in your organisation's future.

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]


To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

If you have any questions, click to contact us.